Hospitality Operations Internship – Guest Services (6 mo)

EMERALD STAY®; Barcelona; Hybrid; EUR 7,800 - 8,900; Full time

Benefits offered by this job

Emerald Stay membership

Paid internship

Quarterly performance bonus

6 days paid vacation

Birthday off

Flexible work environment

15 days remote per year

Well-being program

Coaching program

Team member referral program

Property referral program

Team events

Job summary

Emerald Stay is seeking a proactive intern to join our Centralized Operations Team in Barcelona for a 6-month internship. You will help deliver top-tier hospitality by supporting front/back office, reservations, concierge, and housekeeping tasks in a dynamic, hospitality-driven environment.

The program offers a paid internship at 750€/month, with a flexible schedule, remote work opportunities, and a clear four-step application process. Fluency in English and French is required.

Qualifications

• Experience in hospitality or business context preferred.
• Fluent in English and French written and spoken.
• Willingness to relocate to Barcelona and work in hospitality.

Responsibilities

• Manage guest communications before, during and after stay via phone, chat or email.
• Handle mailbox and aim for Inbox Zero.
• Assist with online check-in and coordinate with on-the-ground staff for check-ins/check-outs.
• Upsell and cross-sell services and send invoices after stays.

Skills

Customer service

English & French

Hospitality mindset

Education

Hospitality or Business Admin

Job description

Emerald Stay is seeking a proactive intern to join our Centralized Operations Team in Barcelona for a 6-month internship. You will help deliver top-tier hospitality by supporting front/back office, reservations, concierge, and housekeeping tasks in a dynamic, hospitality-driven environment.

The program offers a paid internship at 750€/month, with a flexible schedule, remote work opportunities, and a clear four-step application process. Fluency in English and French is required.