Hospitality Internship - Flexible, Paid (6 Months)

Emerald Stay; Barcelona; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Emerald Stay membership: 10% discount

Paid internship: €750/month

Quarterly performance bonus

6 days paid vacation

Birthday off

Flexible work environment

15 days yearly remote work

Well-being program: up to €300/year

Coaching program for Supervisors

Team member referral program

Property referral program

Regular team events

Job summary

Emerald Stay in Barcelona is offering a 6-month hospitality internship within our Centralized Operations Team. You will support front and back office, reservations, concierge and housekeeping tasks, gaining hands-on experience in a fast-paced hospitality environment.

Ideal candidates are enrolled in or just finished studies in hospitality or business administration, fluent in English and French, with at least 6 months of work experience and EU work eligibility.

Qualifications

• You are currently enrolled in or have just finished your studies in hospitality or business administration/management.
• You have at least 6 months of experience in a working environment, preferably in English.
• You are eligible to work in the EU and willing to relocate to Barcelona.
• You speak English and French fluently.

Responsibilities

• Manage guest communications before, during and after stay via phone, chat or email.
• Manage mailbox and aim for Inbox Zero.
• Coordinate online check-ins and in-person check-ins.
• Handle check-ins/outs from central office and coordinate with on-the-ground staff.
• Upsell and cross-sell and manage invoices for guest stays.
• Collect guest feedback to improve services.
• Prepare proposals for reservations and close direct bookings.
• Arrange extra services (transfers, at-home massages) and coordinate with partners.

Skills

English fluency

French fluency

Customer service

Communication

Education

Hospitality or business administration degree

Job description

Emerald Stay in Barcelona is offering a 6-month hospitality internship within our Centralized Operations Team. You will support front and back office, reservations, concierge and housekeeping tasks, gaining hands-on experience in a fast-paced hospitality environment.

Ideal candidates are enrolled in or just finished studies in hospitality or business administration, fluent in English and French, with at least 6 months of work experience and EU work eligibility.