Hospitality Operations Intern — 6 Months, Remote-Eligible

EMERALD STAY®; Barcelona; Híbrido; EUR 7800 - 8900; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Emerald Stay membership

Paid internship

Quarterly performance bonus

6 days paid vacation

Birthday off

Flexible work policy

Remote work 15 days/year

Well-being program

Coaching program

Team referral program

Property referral program

Team events

Descripción de la vacante

Emerald Stay’s Centralized Operations Team in Barcelona is seeking a proactive intern for a 6-month program starting January 2027. You’ll support front and back office tasks, reservations, concierge services, and housekeeping coordination in a fast-paced hospitality setting.

You must be enrolled in hospitality or business administration with English and French fluency, at least 6 months of work experience, and EU work eligibility.

Formación

• Student in hospitality or business administration; 6+ months work experience preferred.
• Fluent in English and French; EU work eligibility; willing to relocate to Barcelona.
• Available for a 6-month internship starting January 2027; shifts may vary by hospitality needs.

Responsabilidades

• Manage guest communications by phone, chat, or email.
• Manage mailbox and aim for Inbox Zero.
• Coordinate check-ins/outs with central office and on-site staff.
• Upsell and cross-sell services to guests; handle invoices and damages.
• Coordinate with partners for extra services and arrange airport transfers.
• Support housekeeping and maintenance coordination as needed.

Conocimientos

Customer service

Communication

English fluency

French fluency

Educación

Hospitality or Business Administration studies

Herramientas

Property Management System

Descripción del empleo

Emerald Stay’s Centralized Operations Team in Barcelona is seeking a proactive intern for a 6-month program starting January 2027. You’ll support front and back office tasks, reservations, concierge services, and housekeeping coordination in a fast-paced hospitality setting.

You must be enrolled in hospitality or business administration with English and French fluency, at least 6 months of work experience, and EU work eligibility.