Guest Services Internship

EMERALD STAY®; Barcelona; Presencial; EUR 7616 - 9123; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid internship of 750 €/month

10% discount on Emerald stays year-round

50% discount during low season on selected properties

6 days paid vacation

Flexible home office policy

Descripción de la vacante

EMERALD STAY® in Barcelona is looking for a proactive intern to join our Centralized Operations Team for a 6-month adventure starting in September 2026. You will manage guest communications, oversee reservations, and arrange extra services, all while working in a supportive and flexible environment.

The internship offers a monthly stipend of €750, a bonus, 6 days of paid vacation, and the chance to be part of our growth in the vacation rental industry. Language proficiency in English and French is essential.

Formación

• Available for a 6-month internship starting in September 2026.
• Willing to work flexible hours and weekends.
• At least 6 months of experience in a work environment, preferably in English.

Responsabilidades

• Manage communication with guests via phone, chat, or email.
• Control reservations in the Property Management System.
• Arrange extra services for guests, like airport transfers.

Conocimientos

Hospitality experience

Fluent in English

Fluent in French

Communication skills

Educación

Enrollment in studies of hospitality or business administration

Descripción del empleo

Eterniti is the leading operator of vacation rentals in iconic holiday destinations, led by a passion for excellence, authentic adventures, and hospitality. With over €2 billion in assets under management, we operate 800+ chalets, villas and apartments under 3 consumer brands: Emerald Stay (our 4* brand), Bo House (our 5* brand) and Verbier Exclusive (our Palace brand). Our guests can discover our properties in more than 25 exceptional destinations across Europe and North America.

At Emerald Stay, our Centralized Operations Team, based in sunny Barcelona, is the engine that keeps everything running smoothly behind the scenes for our guests. We’re looking for a sharp, curious, and proactive intern to join us for a 6‑month adventure.

To describe our workplace culture in a nutshell: we’re demanding and caring. As an intern, expect to be challenged, empowered and to grow through this professional experience.

Responsibilities

You’ll be part of a small (but mighty!) team of 8, helping deliver top‑tier hospitality from our head office. Think of it like running a hotel. Here’s a taste of what you’ll get involved in:

Front & Back Office

• Managing communication with guests before, during and after their stay, via phone, chat or email
• Managing our mailbox; your goal is Inbox Zero
• Liaising with guests so they complete their online check‑in prior to arrival
• Handling check‑ins and check‑outs from our central office and coordinating with our on‑the‑ground staff
• Upselling and cross‑selling
• Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
• Collecting feedback from guests to keep improving our services

Reservations

• Controlling and managing reservations booked instantly in our Property Management System
• Preparing proposals for individuals and groups
• Closing and managing direct reservations

Concierge

• Arranging extra services for our guests, such as airport transfers and at‑home massages
• Coordinating and organising extra services with our partners and on‑the‑ground staff
• Handling the invoices for such extra services

Housekeeping & Maintenance

• Organise and coordinate cleaning with our different providers
• Communicate and coordinate maintenance issues with our on‑the‑ground staff

Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.

Key Information

• Step 1: screening call for selected candidates
• Step 2: case study
• Step 3: video interview with our Operations Supervisor
• Step 4: reference check

We’d love to hear from you if …

• You are available for a period of 6 months (Starting date : September 2026)
• You are flexible: work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
• You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
• You speak (and write) English and French fluently
• You have at least 6 months of experience in a working environment, preferably in English
• You are eligible to work in the EU and willing to relocate to Barcelona

About Us

At Emerald Stay, we’re not your typical company. We’re a growing team, obsessed with quality and always looking for ways to raise the bar. The way we work, think, and grow is shaped by a set of values we actually live by:

• Make Mistakes – We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them
• Question – We don't accept the status quo and look for ways to leverage technology while empowering people
• Speak Up – We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back
• Think Big – While staying humble, we aim for the stars and work towards established goals and metrics
• Don’t Compromise – We are obsessed with quality, like a Swiss watchmaker
• Care – We care about our team members, our partners and our clients, and make our passion and our work one and the same

We are committed to building a diverse and inclusive workplace where everyone feels valued, respected, and empowered to thrive. All qualified applicants will be considered without regard to any characteristic unrelated to their skills and experience.

Perks

• Emerald Stay membership:
  • All‑year‑round discount of 10% off on Emerald stays
  • Discount of 50% off on Emerald stays during low season, on selected properties
  • Discount on services in all our destinations
• Paid internship: 750 €/month
• Quarterly performance bonus linked to personal objectives
• You’ll get 6 days of paid vacation during your internship
• Birthday off
• Flexible work environment: we have a flexible home office policy; you'll work at the office on Tuesdays and Wednesdays, the rest of the time, it's up to you. Feeling like working with another view? We offer 15 days yearly of remote work from wherever you'd like
• Well‑being program: we will contribute up to 300 € annually to your wellbeing expenses from 1st anniversary
• Coaching program for Supervisor level and above from 1st anniversary
• Team member referral program
• Property referral program
• Regular optional team events