High Incident Manager

DXC Technology; Lorca; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in the IT sector is seeking a High Priority Incident Manager to enhance service management in Lorca, Spain. This role involves managing high severity incidents, coordinating restoration efforts, and ensuring service quality within SLA limits. Candidates should possess ITIL knowledge and excellent interpersonal skills to facilitate effective incident management.

Servicios

Professional development

Access to DXC University

Work-life balance

Social benefits

Stable employment

Formación

• Knowledge of ITIL Model required.
• Experience working in IT industry preferred.
• Strong analytical and problem-solving abilities.

Responsabilidades

• Coordinate restoration of normal service for high severity incidents.
• Minimize impacts of incidents on business operations.
• Manage all high severity incidents during business hours.

Conocimientos

Analytical skills

Problem solving

Interpersonal skills

Organization

Time management

Communication

Teamwork

Educación

Knowledge of ITIL Model

Experience in IT industry

Descripción del empleo

Job Description

DXC Technology is a global professional services company whose mission is to lead the digital transformation of our clients by advising and guiding them in the application of technology to obtain the best results and increase the competitiveness of their companies. With more than 130,000 professionals and expert technologists, collaborating in more than 70 countries together with an exceptional network of partners, we offer advanced IT services and solutions.

In Spain, we are one of the main leaders in the IT market. We have nearly 8,000 professionals, distributed in thirteen locations, with centers of excellence in cutting-edge technologies such as Cloud, Business Intelligence, AI, or Automation among many others, serving more than 200 customers from all industries in the public and private sectors. We work with leading companies in the country that trust us to guide their digital transformation.

We develop active policies of diversity and inclusion of people with disabilities, and we are proud to have a representation of approximately 49% of female professionals.

We are looking a High Priority Incident Manager who will join our Service Management team in DXC Asturias.

The primary goal of Major Incident Management area is to restore normal service operation as quickly as possible for high severity incidents and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

Normal service operation is defined as a service operation within service level agreement (SLA) limits.

The Objectives Of High Priority Incident Manager Are

• To coordinate the restoration of normal service as quickly as possible
• To minimize the impact of incidents on the business
• To ensure that incidents are processed consistently and that none are lost
• To directly support resources where most required
• To provide information that allows support processes to be optimized, the number of incidents to be reduced, and management planning to be carried out
• Providing management of all high severity incidents (Severity 1 and 2) during normal business hours and out of hours where the contract dictates
• Form SRT team via technical bridge, where necessary to ensure resolution of incident within SLA
• Co-ordinate resolution between lines of service
  
  

Desirable

• Knowledge of ITIL Model
• Experience working with the IT industry
• Analytical and problem solving skills
• Good interpersonal skills to interact with customers and team members
• Organization and time management skills
• Very good communication skills
• Ability to work in a team environment
  
  

What will you find at DXC?

• Professional development
• Leading projects in market reference clients
• Excellent work environment
• Flexibility and work-life balance
• Work with leading technologies within the IT sector
• Access to DXC University with unlimited certifications
• Social and responsible commitment
• Stable employment
• Social benefits
  
  

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