High Incident Manager

DXC Technology; Avilés; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in IT services is seeking a High Incident Manager in Avilés to lead major incident management operations. The successful candidate will coordinate the swift restoration of services, manage high severity incidents, and contribute to optimizing support processes. With a focus on professional growth and an excellent work environment, this role offers a unique opportunity to advance in a dynamic sector as part of a diverse team.

Servicios

Professional growth opportunities

Excellent work environment

Flexibility and work-life balance

Access to cutting-edge technologies

Unlimited certifications via DXC University

Stable employment and benefits

Formación

• Experience in the IT industry.
• Entry level experience or equivalent.

Responsabilidades

• Coordinate rapid restoration of normal service during incidents.
• Minimize incident impact on business.
• Ensure consistent incident processing.

Conocimientos

Knowledge of ITIL framework

Analytical and problem-solving skills

Good interpersonal and communication skills

Organizational and time management skills

Ability to work collaboratively in a team

Descripción del empleo

Join to apply for the High Incident Manager role at DXC Technology.

DXC Technology is a global professional services company dedicated to leading digital transformation for its clients by advising on and applying technology to improve results and competitiveness. With over 130,000 professionals across more than 70 countries, DXC offers advanced IT services and solutions.

In Spain, DXC is a leading player in the IT sector, with nearly 8,000 professionals across thirteen locations, specializing in Cloud, Business Intelligence, AI, Automation, and more. We serve over 200 clients from various industries, both public and private.

We prioritize diversity and inclusion, with approximately 49% female professionals. We are seeking a High Priority Incident Manager to join our Service Management team in Asturias.

The main goal of the Major Incident Management team is to restore normal service operations swiftly during high severity incidents, minimizing business impact and maintaining service quality and availability within SLA limits.

Objectives of the High Priority Incident Manager:

• Coordinate rapid restoration of normal service
• Minimize incident impact on business
• Ensure consistent incident processing
• Support resources as needed
• Provide information to optimize support processes and reduce incidents
• Manage high severity incidents during and outside business hours as per contract
• Form SRT team via technical bridge when necessary
• Coordinate resolution across service lines

Desirable Skills and Experience:

• Knowledge of ITIL framework
• Experience in the IT industry
• Analytical and problem-solving skills
• Good interpersonal and communication skills
• Organizational and time management skills
• Ability to work collaboratively in a team

What DXC offers:

• Professional growth opportunities
• Leading projects with top clients
• Excellent work environment
• Flexibility and work-life balance
• Access to cutting-edge technologies
• Unlimited certifications via DXC University
• Social responsibility initiatives
• Stable employment and benefits

Note: DXC does not solicit employment offers via social media or request payments from applicants.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting

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