Helpdesk Technician L1 - Chinese Market

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Helpdesk Technician L1 - Chinese Market, Barcelona

Client: Webhelp

Location: Barcelona, Spain

Job Category: Other

EU work permit required: Yes

Job Reference: 54758411091941785632460

Job Views: 5

Posted: 31.03.2025

Expiry Date: 15.05.2025

Job Description:

We are looking for an IT Helpdesk technician for an international leader in the field of medical and safety technology. Main task is to solve IT incidences, perform password resets and provide our customer's employees with technical solutions.

Responsibilities:

1. Log call details onto case management systems and provide response and resolution within SLA to customer.
2. Incident / Request Ownership.
3. Solve technical requests/ incidents.
4. Follow progress / close service requests to a satisfactory conclusion on call management system.
5. Proactively update internal employees with status and resolution progress.
6. Monitor / progress all open queries in queue.
7. Escalate potential service issues to correct responsible level.
8. Ensure contractual SLA is maintained.
9. Achieve an excellent customer satisfaction level.

What we offer:

1. Full time and long-term contract 39hrs/week
2. Salary: 17,858.40 Euros gross/year + up to 3,000 Euros in bonus
3. Schedule: Monday to Friday 08:00 - 17:00h with occasional shifts in weekends
4. Attractive work environment
5. Opportunity to be a part of an international and multinational company
6. Real opportunity to grow within the company
7. Relocation help
8. Office location in the center of Barcelona
9. Fully paid training
10. Start date: Immediate
11. Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

1. Native level of Chinese and fluent in English
2. Good IT knowledge
3. Microsoft Windows environment literate
4. Team player
5. Responsible and independent work habit
6. Excellent customer care knowledge and awareness
7. Flexibility with the rotating working hours
8. Excellent communication skills

RRQ23-000560-1-CHINA