Helpdesk Technician H/M

Santévet; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a leading company in pet health insurance as a Helpdesk Technician in Barcelona. You'll provide first-level support, manage user accounts, configure equipment, and contribute to process improvements. The ideal candidate is proactive with strong communication skills, fluent in English and Spanish, and knowledgeable in Microsoft Office 365.

Servicios

Reduced hours on Fridays and in August

Spacious offices

Approachable management

Formación

• Strong knowledge of Windows OS; knowledge of macOS is a plus.
• Experience with Microsoft Office tools, especially Office 365.
• Fluent in English and Spanish; knowledge of French is an asset.

Responsabilidades

• Respond to user requests via phone, email, or support portal; log incidents and service requests.
• Install and configure workstations, software, peripherals; troubleshoot hardware and software issues.
• Train users on IT tools and best practices; create user guides.

Conocimientos

Communication

Team spirit

Proactivity

Adaptability

Curiosity

Herramientas

Jira

Microsoft Office 365

Windows OS

macOS

Descripción del empleo

Join Group, the leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care. By joining our team, you'll contribute to the success of our renowned brands such as Santévet, Jim & Joe, and Bulle Bleue.

Permanent contract

Our office is located in the center of Barcelona, perfectly accessible by public transport (metro, bus).

We are looking for a Helpdesk Technician to join us in this hypergrowth adventure.

Your responsibilities will include:

1. First-Level Support: Respond to user requests via phone, email, or support portal; log incidents and service requests; diagnose and resolve hardware and software issues; prioritize and escalate incidents; ensure follow-up and communicate regularly with users; collaborate with other IT teams.
2. User Account Management: Create, modify, deactivate user accounts; handle password resets and access issues.
3. Equipment Configuration: Install and configure workstations, software, peripherals; troubleshoot hardware and software issues.
4. Documentation and Continuous Improvement: Document procedures; contribute to the knowledge base; identify recurring problems and suggest improvements.
5. User Training: Train users on IT tools and best practices; create user guides and training materials.

Profile required:

• Strong knowledge of Windows OS; knowledge of macOS is a plus.
• Experience with Office tools, especially Microsoft Office 365.
• Familiarity with ticketing systems like Jira.
• Fluent in English and Spanish; knowledge of French is an asset.
• Understanding of incident analysis methods and maintenance procedures.
• First experience in user support; ability to analyze incidents and propose solutions.
• Skilled in drafting procedures; able to manage priorities and work in a team.
• Proactive, curious, and constructive.

Your strengths:

Communication, team spirit, proactivity, adaptability, curiosity.

Interview Process:

• Step 1: Initial phone call with Maxence, Head of Talent Acquisition & HRBP Tech Marketing.
• Step 2: Interview with Adem, Lead Service Desk.
• Step 3: Interview with Billel, Helpdesk Technician.

We offer a supportive environment, reduced hours on Fridays and in August, spacious offices, approachable management, and passionate colleagues. Our employees are happy and recommend working at Santévet.

We celebrate diversity and encourage authentic self-expression. Santévet does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or marital status.