Helpdesk Noc (Bilingual Spanish & English)

buscojobs España; Melilla; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Una empresa dinámica está buscando un Analista NOC Bilingüe que sea competente en español e inglés. Este rol implica proporcionar soporte técnico de primera línea, monitorear el rendimiento de la red y asegurar la satisfacción del cliente. Los candidatos ideales tendrán habilidades analíticas, experiencia en soporte técnico y un compromiso con el trabajo en equipo. Se ofrece un salario competitivo y oportunidades de desarrollo profesional en un entorno multicultural.

Servicios

Paquete salarial competitivo

Oportunidades de crecimiento

Entrenamiento y apoyo

Ambiente dinámico y multicultural

Formación

• Bilingüe en español e inglés (esencial).
• Experiencia previa en soporte técnico o helpdesk preferida.
• Comprensión básica de principios de red y sistemas IT.

Responsabilidades

• Monitorear operaciones de red y gestionar incidentes.
• Proporcionar soporte técnico bilingüe a los clientes.
• Documentar todas las interacciones y soluciones en el sistema de tickets.

Conocimientos

Comunicación

Resolución de problemas

Análisis

Educación

Diploma de secundaria

Grado asociado o licenciatura en un campo relacionado

Herramientas

Sistemas de ticketing

Herramientas de soporte remoto

Descripción del empleo

Job Summary : Staff4Me is seeking a Bilingual Helpdesk NOC Analyst who is proficient in both Spanish and English. In this role, you will provide first-line technical support to ensure the availability and performance of our clients' IT systems. You will be responsible for monitoring network performance, addressing incidents, and delivering exceptional customer service in both languages.

Key Responsibilities :

• Monitor network operations and manage incidents through a ticketing system.
• Provide bilingual technical support to clients via phone, email, and chat.
• Troubleshoot and resolve issues related to networks, servers, and workstations.
• Escalate complex issues to the appropriate technical teams while maintaining communication with clients.
• Document all interactions and resolutions in the ticketing system accurately.
• Conduct regular system checks and maintenance to ensure optimal performance.
• Assist in the development and updating of technical documentation and procedures.
• Work collaboratively with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to stay current with industry trends and technologies.

Requirements :

• Bilingual proficiency in Spanish and English (both written and verbal) is essential.
• Previous experience in a helpdesk or technical support role is preferred.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Familiarity with remote support tools and ticketing systems.
• Basic understanding of networking principles and IT systems.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• High school diploma required; Associate’s or Bachelor’s degree in a related field is preferred.

Additional Information :

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

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