Helpdesk Agent French+English based in Tenerife

Crit Interim España ETT; Santa Cruz de Tenerife; Presencial; EUR 20.000 - 26.000; Jornada completa

Descripción de la vacante

Una empresa en expansión busca agentes de helpdesk en Santa Cruz de Tenerife. El trabajo implica atención al cliente, resolución de problemas y un entorno multicultural. Se requiere fluidez en francés e inglés, y se ofrece estabilidad laboral a través de una agencia temporal.

Servicios

Posibilidades de estabilidad laboral

Ambiente de trabajo dinámico y multicultural

Formación

• Idiomas: Francés C1-C2, Inglés B2, Español intermedio.
• Habilidades en desarrollo organizacional: orientación al servicio y cooperación proactiva.
• Capacidad para trabajar en turnos rotativos.

Responsabilidades

• Interactuar con clientes proporcionando soporte técnico.
• Identificar y priorizar problemas de clientes.
• Asistir en la identificación de brechas en la resolución.

Conocimientos

Orientación al cliente

Comunicación

Resolución de problemas

Herramientas

PC básico

Descripción del empleo

Do you speak French level C1-C2? Do you speak English level B2? Do you have customer orientation? Do you live in Tenerife? This job offer is for you!

We are seeking energetic, vibrant Level 1 Helpdesk agents to work in a new and expanding Flag-ship center located in Santa Cruz de Tenerife, Spain.

Responsibilities

· Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.

· Identify, evaluate and prioritize customer problems and complaints.

· Analyze customer problems and formulate plans of resolution.

· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.

· Evaluate new services, processes and technologies introduced at the helpdesk.

· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements

· Work with departmental staff to promote, develop, and maintain strong customer service values.

· Escalate unresolved issues to support leads, designated (Client) service group.

Requirements

· Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish

· Basic PC Skills

· Good communication skills

· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation

· Baic understanding of the principles, theories, and practices of group dynamics and/or team development

· Basic Business Development:, Results Focused, Initiative

· Customer-oriented

We offer:

Contract through temporary agency and wide possibilities of job stability

Full day of 40h per week from Monday to Sunday (5 working days)

Good work environment and development in a multicultural and dynamic environment

- Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.

- English B2 or higher + C1-C2 in French