Help Desk Technician - Greek Speaker

JR Spain; Madrid; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading support company is seeking a Help Desk Technician in Madrid who speaks Greek. The role involves providing technical support and resolving user inquiries, ensuring high-quality customer service. Candidates should be fluent in Greek and have prior experience in IT support or helpdesk roles. This position is ideal for proactive individuals with strong communication skills.

Formación

• Fluency in Greek (written and spoken) is required.
• Basic proficiency in English or Spanish is an advantage.
• Previous experience in helpdesk or IT support is preferred.

Responsabilidades

• Provide Level 1 IT support to users in Greek via phone, email, and chat.
• Troubleshoot basic hardware, software, and connectivity issues.
• Deliver exceptional customer service while maintaining professionalism.

Conocimientos

Fluency in Greek

Customer service

Technical troubleshooting

Herramientas

Zendesk

Descripción del empleo

Help Desk Technician - Greek Speaker, madrid

Client:

Ria Money Transfer

Location:

madrid, Spain

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

366666377587798835232460

Job Views:

2

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

We are looking for a proactive and customer-focused Helpdesk Technician with fluency in Greek to join our Help Desk team. The successful candidate will handle technical support requests, ensure timely resolutions, and collaborate with agents across Europe. Fluency in English or Spanish is an advantage.

The Helpdesk Technician is responsible for providing exceptional technical support to our agents in Europe. This role focuses on troubleshooting basic IT issues, offering web support, and delivering high-quality assistance over the phone. The position requires fluency in Greek and strong communication skills to maintain the company’s high service standards. You will work closely with internal teams to ensure seamless problem resolution while escalating complex issues when needed.

Key Aspects of the Role:

• Balancing technical troubleshooting with a customer-centric approach.
• Addressing and resolving user inquiries efficiently.
• Upholding quality and professionalism in all interactions.

Responsibilities:

• Technical Assistance:
• Provide Level 1 IT support to users in Greek via phone, email, and chat.
• Troubleshoot basic hardware, software, and connectivity issues.
• Assist users with common technical challenges, ensuring timely resolutions.
• Web Support:
• Address inquiries related to web tools and platforms.
• Guide users in navigating and resolving basic web-related issues.
• Quality Customer Service:
• Deliver exceptional customer service while maintaining professionalism and empathy.
• Ensure all interactions meet company quality standards and drive user satisfaction.

Qualifications:

• Fluency in Greek (written and spoken) is required.
• Basic proficiency in English or Spanish is an advantage.
• Previous experience in helpdesk, IT support, or customer service roles is preferred.
• Familiarity with ticketing systems (e.g., Zendesk) is desirable but not mandatory.

Soft Skills:

• Strong verbal and written communication skills.
• Ability to manage multiple tasks and work efficiently under pressure.
• A proactive and problem-solving mindset, with a focus on user satisfaction.

If you are passionate about helping users and solving technical issues, and you meet the qualifications above, we invite you to apply and become a key part of our team.

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