Healthcare Professional Relations Agent - Italian Speaker

IQVIA; Madrid; On-site; EUR 26,000 - 38,000; Full time

Job summary

IQVIA is recruiting for a Madrid-based role requiring native Italian with fluent Spanish and English, plus strong Excel skills. You will engage healthcare professionals for market research, manage study logistics, and coordinate with cross-functional teams in a multi-country setting.

You will recruit doctors for studies, manage invitations and follow-ups, and ensure deadlines are met while delivering excellent customer service in a fast-paced, bilingual environment.

Qualifications

• Native or bilingual level of Italian is required.
• Very high level of Spanish and English is required.
• Good skills with Microsoft Excel.
• Very good communicator.
• Past experience in customer service is an advantage.
• Strong prioritization skills and the ability to work in a multitask environment.

Responsibilities

• Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).
• Assist with project set-ups and field analysis.
• Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.
• Increase doctor’s engagement.
• Prepare sample lists.
• Manage invitation templates.
• Promote HCP collaboration in market research studies based on established standards.
• Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.
• Take care of customer service with HCPs.
• Run pilot projects and recruitments for qualitative studies.
• Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations.
• Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation.
• Effectively work and communicate with a multi-cultural and cross-functional team.

Skills

Italian (native)

Spanish (advanced)

English (advanced)

Communication

Customer service experience

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Join us on our exciting journey! Position Purpose: We are recruiting a brave mind with a native level of Italian and proficient level of Spanish and English to join us at our Madrid CoE office. If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

What to expect

• Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).
• Assist with project set-ups and field analysis.
• Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.
• Increase doctor’s engagement.
• Prepare sample lists.
• Manage invitation templates.
• Promote HCP collaboration in market research studies based on established standards.
• Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.
• Take care of customer service with HCPs.
• Run pilot projects and recruitments for qualitative studies.
• Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations.
• Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation.
• Effectively work and communicate with a multi-cultural and cross-functional team.

Our ideal candidate: Skills & other requirements

• High school graduate or equivalent.
• Native or bilingual level of Italian is required.
• Very high level of Spanish and English is required.
• Good skills with Microsoft Excel.
• Very good communicator.
• Past experience in customer service is an advantage.
• Strong prioritization skills and the ability to work in a multitask environment.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Thank you for your interest in growing your career with us.