Healthcare IT Help Desk & Training Specialist

NTT DATA, Inc.; Castilla-La Mancha; Sur place; EUR 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Benefits from day one

Résumé du poste

NTT DATA Services is seeking a Training Lead for the Provider Clinical Service Desk to guide and train team members handling 24/7 healthcare support calls. The role requires shift flexibility, including nights, weekends and holidays, with day-shift training sessions for new hires.

You will create training materials, identify gaps through ticket reviews, and ensure high-quality incident resolution in a fast-paced environment.

Qualifications

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
• Minimum Of 1 Year Of Technical Troubleshooting Experience
• High school diploma or equivalent required

Responsabilités

• Creating and distributing training materials
• Effectively training team members in a supportive, interactive environment
• Evaluate training gaps based on ticket and call reviews
• This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls
• Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech
• Track and document the appropriate comments, and close or elevate the incident tickets and related issues in a timely manner
• Responsible for driving resolution of incidents on a 24/7 desk
• Read text on computer screens for the duration of the shift
• Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
• Ensure a quiet, private workspace with high speed, wired internet

Connaissances

Call center experience

Typing proficiency

English proficiency

Communication skills

Listening skills

Formation

High school diploma or equivalent

Description du poste

NTT DATA Services is seeking a Training Lead for the Provider Clinical Service Desk to guide and train team members handling 24/7 healthcare support calls. The role requires shift flexibility, including nights, weekends and holidays, with day-shift training sessions for new hires.

You will create training materials, identify gaps through ticket reviews, and ensure high-quality incident resolution in a fast-paced environment.