Head Waiter

Hosteleo.com; Marbella; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading hospitality establishment in Marbella is seeking a dedicated server to ensure guests receive exceptional service. This role involves taking orders, serving food, and resolving customer inquiries with efficiency and courtesy. Ideal candidates will be friendly, knowledgeable about the menu, and capable of anticipating guest needs. Join a vibrant team and contribute to a superior dining experience.

Formación

• Strong communication and customer service skills.
• Ability to work efficiently in a team.
• Knowledgeable about the menu and able to suggest dishes.

Responsabilidades

• Serve food and beverages to guests in a timely manner.
• Manage customer complaints and resolve issues during service.
• Maintain good posture and engage friendly service.

Conocimientos

Customer Service

Communication

Descripción del empleo

• Responsible for the table and to serve guests. Handle the waiters and to organize them for optimum guest satisfaction.
• Take care of any work related issues escalated to him during service and resolve it efficiently.
• Report any customer complaint or matter that cannot be handled to the Assistant Restaurant Manager for solution.
• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Take orders and serve food and beverage items to customers in a timely, enthusiastic and professional manner.
• Listen and respond to inquiries using a positive, clear speaking voice.
• Maintain an extensive knowledge of the menu and offer suggestions of dishes in accordance to the guest’s preference.
• Able to safely transport hot and liquid items to and from the bar and kitchen areas.
• Anticipate and service the guest’s needs before requests are made.
  
  

Follow proper time and attendance and uniform procedures