Head of Operations - Iberia

The VELUX Group; Alcobendas; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Head of Operations for the IBERIA region to lead operational excellence across Spain and Portugal. This pivotal role involves overseeing multicultural teams, enhancing customer service processes, and driving strategic initiatives. The ideal candidate will possess strong leadership skills and operational expertise, with a focus on collaboration and continuous improvement. Join this forward-thinking company to make a significant impact on operational growth and excellence in a dynamic environment.

Formación

• Director level experience in operations management focusing on leadership and strategic planning.
• Experience in managing customer care, sales, and technical support operations.

Responsabilidades

• Lead and develop operational performance across Spain and Portugal.
• Manage budget and ensure operational coherence across all areas.
• Foster collaboration and promote continuous improvement.

Conocimientos

Leadership in multicultural teams

Customer care expertise

Sales operations management

Strategic thinking

Project management

Change management

Financial acumen

Communication skills

Fluency in Spanish

Fluency in English

Proficiency in Portuguese

Cultural awareness

Descripción del empleo

The Head of Operations IBERIA is responsible for leading and developing the operational performance across VELUX in Spain and Portugal. This strategic role reports to the Regional Operations Director SouthWest Europe and contributes to both local and regional initiatives.

The position oversees two local Operations Managers, each responsible for their national teams (7 people in Spain, 4 in Portugal) across Sales Operations and Customer Care. Additionally, the Technical Support team (4 field technicians) reports directly to the Head of Operations. The After Sales Technician (AFS) function is currently outsourced in Spain and being progressively implemented in Portugal.

Area of Responsibilities :

• Operational Excellence & Crossfunctional Collaboration : Deliver best-in-class Order to Cash process, Customer and After Sales Service. Promote a culture of continuous improvement and operational excellence. Foster collaboration across functions and countries. Ensure the implementation of process efficiency tools and technology, and support customer-centric change management where appropriate.

• Stakeholder Management : Build strong relationships with key internal and external stakeholders, including the Market Director Iberia and Sales teams, ensuring effective collaboration and alignment.

• Leadership and Management : Lead a decentralized operational structure managing two local Operations Managers overseeing Sales Operations and Customer Care teams in Spain and Portugal, four Technical Support Technicians across both countries, and supervise the rollout of AFS (After Sales Support), which is outsourced in Spain and under development in Portugal. Coach and empower managers and technicians, fostering a high-performance culture.

• Operational Coherence : Ensure alignment and process consistency across all operational areas: Sales Operations, Customer Care, Technical Support, and After Sales activities.

• Budget Ownership : Manage and monitor the Iberian Operations budget, ensuring efficiency and alignment with business priorities.

• Strategic Contribution & Projects : Contribute to regional and global initiatives, participate in cross-market transformation and improvement projects, and define a long-term roadmap for operational growth and excellence in Iberia aligned with local and regional goals. Leverage learnings from other markets and external benchmarks to enhance operations.

• Key Skills : Proven leadership in managing multicultural and geographically dispersed teams; operational expertise in customer care, sales, and technical support; strategic thinking; project and change management; financial acumen; strong communication and influence skills; fluency in Spanish and English; proficiency in Portuguese is highly desirable; adaptability and cultural awareness.

Required Experience : Director level experience in operations management, with a focus on leadership, strategic planning, and cross-functional collaboration.

Employment Type : Full-Time

Experience : Years of relevant experience in operations leadership roles.

Vacancy : 1