HEAD OF OPERATIONS

B2B HR; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player in the tourism sector is seeking a Head of Operations to lead property management strategies. This role involves overseeing financial performance, optimizing operations, and ensuring an exceptional guest experience. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality landscape, and a commitment to service excellence. Join a dynamic team dedicated to building a 5-star brand while enjoying a permanent full-time position with competitive salary and benefits. If you have a passion for hospitality and a knack for operational excellence, this opportunity is perfect for you.

Servicios

Private insurance

Company phone

Mac laptop

Annual educational event

Formación

• Degree in Business Administration or Hotel Management, MBA preferred.
• Proficiency in business software and understanding of Spanish property legislation.

Responsabilidades

• Establish and execute strategies for property management operations.
• Provide leadership through hiring, training, and managing performance.
• Analyze market data to influence inventory performance and develop sales plans.

Conocimientos

Leadership experience in multi-site operations

Proficiency in business software (CRM, Excel, BI tools)

Strong commercial awareness and financial skills

Negotiation and relationship-building skills

Excellent communication and leadership skills

Attention to detail

Ability to work in multidisciplinary teams

Resilience in responding to changing schedules

Educación

Degree in Business Administration

MBA preferred

Understanding of Spanish legislation related to property management

Herramientas

CRM software

Excel

BI analytic tools

Descripción del empleo

B2B RECURSOS HUMANOS is selecting an HEAD OF OPERATIONS for a well-established company in the tourism sector, dedicated to vacation apartment rentals in the province of Málaga.

The Head Of Operations And Decoration will develop and execute the company's strategies related to property management of the company's assets, leading team members on the assigned portfolio of properties, and implementing and continually improving policies, procedures, and practices that enable P / L overall, as well as each property, to meet and exceed budgeted financial targets and achieve operational performance and people objectives.

KEY RESPONSIBILITIES:

1. Establishing and executing the company’s strategies and practices related to property management operations, meeting and exceeding financial goals, and achieving operational performance and people objectives.
2. Ownership of company P / L, developing and monitoring budgets, analyzing financial statements, and working with the team to address and resolve financial gaps.
3. Providing supportive and inspiring leadership through interviewing, hiring, training team members, and managing performance in accordance with company policies, values, and practices.
4. Managing operations with a focus on cost optimization, lean processes, efficiency, and productivity to achieve operational excellence.
5. Onboarding new assets and planning key account management, maintaining productive cross-functional collaboration to meet project deliverables.
6. Staying ahead of industry technology trends and supporting strategy development and implementation.
7. Leading best practices in legal and administrative matters.
8. Analyzing market data to influence inventory performance and developing sales and marketing plans to drive KPIs such as ADR, occupancy, and revenue.
9. Defining procurement requirements and establishing relationships for supplies, equipment, and services.
10. Striving for excellence in guest experience and contributing to building a 5-star brand by exceeding customer expectations.
11. Ensuring properties meet established standards through routine quality and safety inspections and communicating needs for maintenance or capital improvements.

OFFER:

1. Permanent employment contract.
2. Full-time position.
3. Working hours: 10:00 AM - 6:00 PM / 1:00 PM - 9:00 PM (rotating based on needs).
4. Salary: €30,000 - €45,000 + variable (to be determined).
5. Private insurance, phone, and Mac laptop.
6. Annual educational event.

Interested candidates should send their CV with the subject: CANDIDATE FOR HEAD OF OPERATIONS.

KNOWLEDGE & QUALIFICATIONS:

1. Degree in Business Administration and/or Hotel Management, with an MBA preferred.
2. Proficiency in business software such as CRM, high-level Excel, and BI analytic tools.
3. Understanding of Spanish legislation related to property and building management or relevant qualification.

EXPERIENCE & SKILLS:

1. Leadership experience in managing multi-site operations, ideally in leisure, retail, hospitality, or property sectors.
2. Experience launching new assets, products, or services to operational performance.
3. Ability to work in multidisciplinary teams.
4. Entrepreneurial spirit, strong work ethics, and a service excellence culture.
5. Strong commercial awareness and financial skills.
6. Negotiation and relationship-building skills for stakeholder management.
7. Resilience in responding to changing schedules and urgent requests.
8. Excellent communication and leadership skills to foster a proactive team environment.
9. Confident leadership with a hospitality ethos.
10. High proficiency in spoken and written English.
11. Attention to detail.

DESIRABLE:

1. Knowledge of change management and ability to implement it.
2. Experience in international environments.