Head of OE Engagement and Customer Success

Allianz Technology SE Spain Branch; España; Presencial; EUR 60.000 - 120.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Head of OE Engagement and Customer Success to lead their Data & Analytics Platforms Team. This role involves driving the adoption of their innovative data platform, building a high-performing team, and ensuring alignment with customer needs. The ideal candidate will possess a strong background in data and analytics, along with proven leadership skills. This position offers the opportunity to work in a hybrid environment, balancing collaboration with remote flexibility, and comes with a comprehensive benefits package that includes performance rewards and lifelong learning opportunities.

Servicios

Hybrid work model

Company bonus scheme

Pension plan

Employee shares program

Multiple employee discounts

Career development programs

Health and wellbeing offers

Parental leave benefits

Formación

• Strong background in data, analytics, and AI with industry best practices.
• Experience in managing customer success teams in complex environments.

Responsabilidades

• Build a high-performing team for customer success management.
• Establish relationships with key stakeholders across Allianz Group.
• Develop and manage a portfolio of data products.

Conocimientos

Data Analytics

Customer Success Management

Data Architecture

Communication Skills

Team Leadership

Gen-AI Knowledge

Educación

Bachelor's Degree in a related field

Master's Degree (preferred)

Descripción del empleo

Head of OE Engagement and Customer Success

About the Job

The Data & Analytics Platforms Team (DAP) develops and runs central platforms and data products, which enable the Allianz Operating Entities (OEs) to generate value from data & analytics at scale. The major offering is the Allianz Data Platform (ADP) - a PaaS offering - which comprises necessary capabilities to store, transfer and analyze data, as well as running data & analytics products.

The new Head of OE Engagement and Customer Success will be responsible to work closely with the OEs to drive adoption of the platform, support OEs in implementing both global and local initiatives, push decommissioning of legacy data warehouses and other infrastructure and ensure that customer feedback is channeled into the product backlog of ADP.

The candidate will build a team for customer success management, which will be mainly located in Barcelona.

What you do

• Build a high-performing team that delivers customer success management in a complex, international environment according to industry best practices.
• Establish trustful relationships with key stakeholders (CDOs and beyond) across Allianz Group to ensure that ADP offering stays closely aligned with customer needs.
• Develop and refine an operating model that allows generating value from data at scale, significantly accelerating the value delivery by pushing for synchronization between the various data initiatives.
• Implement a data product management approach and mindset, both within the Allianz Technology team and its customers.
• Develop and manage a portfolio of data products, identifying consolidation potential to transfer local data products into a globally managed offering.
• Support the translation of business opportunities into data products and respective technical capabilities.
• Run or support (strategic) projects on data & analytics, both together with Group functions or OEs, as well as establishing an engagement funnel that orchestrates OE demand towards ADP and DAP in general.

What you bring

• Strong background in data, analytics, and (Gen-)AI, including a deep understanding of most relevant technical solutions, which allows you to maintain position as a thought leader in an extremely fast-changing technological environment.
• General understanding of data architecture and models.
• Experience in managing data product or customer success teams, thereby bringing tangible experience on best practices from previous jobs.
• Experience in designing data operating models and strategies in complex corporate environments, with experience in insurance or financial services as a plus.
• Previous hands-on experience in building data products (or similar).
• Strong communication and inter-personal skills, translating business opportunities into data products and technical capabilities; Proven track record in building high-performing teams.
• Proficiency in English.

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

About Allianz Technology

With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.

We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.

In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.

Find us at: www.linkedin.com/company/allianz-technology.

D&I statement

Allianz Technology is proud to be an equal opportunity employer that embraces diversity and commits itself to creating an inclusive work environment for all. We welcome all people, regardless of e.g., gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. After all, our greatest strength as a company is rooted in the diversity of skills, experiences, and backgrounds that our employees bring.

Join us. Let´s care for tomorrow.

You. IT.

To Recruitment Agencies:

Allianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.