Head of IT Service Management & Governance

Kids&Us Language School; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Kids&Us Language School is seeking a Head of IT Service Management & Governance to align IT functions with strategic goals. This role involves leading IT governance, managing projects, and ensuring effective communication between IT and business units. The ideal candidate will have extensive IT experience, strong leadership skills, and a passion for continuous improvement in a purpose-driven organization.

Servicios

Permanent contract

Hybrid work model

Flexible schedule

Language classes

Day off on your birthday

Flexible compensation options

50% discount on Kids&Us courses

Access to exclusive discounts

Bright, modern office space

Regular team events

Formación

• Minimum of 10 years of experience in IT, including 5+ years leading teams.
• Solid background in IT governance and project management.
• Strong knowledge of IT governance frameworks and digital transformation.

Responsabilidades

• Design and manage the IT governance framework.
• Oversee the IT project portfolio for business value.
• Collaborate with the CTO on strategic planning.

Conocimientos

Leadership

IT Governance

Change Management

Stakeholder Management

Continuous Improvement

Educación

Bachelor’s or master’s degree in Engineering

Descripción del empleo

Head of IT Service Management & Governance

At Kids&Us, we are passionate about learning and proud to be leaders in teaching English to children from 1 year old. With over 170,000 children learning in more than 600 schools across 10 countries, our purpose is clear: We ignite children’s futures to unleash collective hope. We believe in empowering the development of new generations through meaningful and innovative English learning.

If you're passionate about aligning technology with strategy, driving governance and operational excellence, and contributing to the long-term growth of a purpose-driven organization—this is your opportunity to join Kids&Us!

As Head of IT Service Management & Governance, you will play a key role in ensuring the alignment of all IT functions with the strategic goals of both the IT department and the organization. You will lead IT governance, service and project management, and act as a strategic partner to the CTO—supporting high-impact initiatives and ensuring IT delivers value to the business.

What will your day-to-day look like?

1. Design, implement, and manage the IT governance framework to align all IT areas with company strategy
2. Oversee and prioritize the IT project portfolio, ensuring business value and alignment with organizational priorities
3. Collaborate closely with the CTO on IT strategic planning and continuous improvement of departmental maturity
4. Act as a key liaison between IT and business units, enabling effective communication and alignment of priorities
5. Define and track policies, procedures, and KPIs to measure the performance of IT services and projects
6. Lead a team of IT Project Managers and Change Management professionals to ensure project success within timelines and budgets
7. Serve as Business Relationship Manager (BRM), ensuring delivery of high-quality IT services that meet expectations
8. Take on the role of Service Owner, promoting service quality and leading continuous improvement initiatives
9. Proactively manage risks related to services and projects to mitigate potential impacts
10. Personally lead selected key projects as Project Manager, from planning to execution and delivery

What will make you shine in the team?

• Bachelor’s or master’s degree in Engineering
• Minimum of 10 years of experience in IT, including 5+ years leading teams and managing projects and services
• Solid background in IT governance, BRM, Service Ownership, or leadership within a project office
• Strong knowledge of IT governance frameworks, portfolio management, and digital transformation
• Results-oriented mindset with a strong focus on continuous improvement and change management
• Proven ability to lead and align multidisciplinary teams toward strategic goals
• Excellent communication and stakeholder management skills
• Experience defining and measuring service and project performance metrics

What do we offer you?

• Permanent contract to support your professional growth and stability
• Hybrid work model: 2 days in the office, 3 days remote
• Flexible schedule from Monday to Thursday, with intensive working hours on Fridays and during the summer
• Language classes to support your development and learning journey
• Day off on your birthday—we want you to celebrate it your way
• Flexible compensation options for meals, public transport, childcare, and private health insurance (for you and your family)
• 50% discount on Kids&Us courses for your children—we want your whole family to grow with us
• Access to exclusive discounts on Kids&Us products and activities
• A bright, modern, and open office space with daily fresh fruit
• Regular team events, town halls, and internal gatherings to foster a positive and connected work culture

If you think Kids&Us is the place where you can make an impact, we’d love to hear from you!

Kids&Us is a diverse company, and we are committed to attracting qualified candidates who also embrace and value diversity and inclusion. We offer equal opportunities and do not accept discrimination or harassment of any kind. We celebrate the uniqueness of each person and encourage authenticity.

Informative clause: Responsible for processing: Kids&Us English, S.L., address at Avenida Tudela, 12, 08242 Manresa (Barcelona). Purpose: management of CVs, profiles, and professional applications. Addressees: Kids&Us English, S.L., and its network of schools and franchises. Rights: You have rights of access, rectification, deletion, opposition, limitation of processing, data portability, not to be subject to automated individual decisions, and revocation. To exercise these rights or for any data processing queries, contact the data controller at the provided email.

For more information, visit

J-18808-Ljbffr