Head of IT – Back-office

Impala Terminals; Madrid; Presencial; EUR 80.000 - 100.000; Jornada completa

Descripción de la vacante

A logistics and transportation company in Madrid seeks a Head of IT to lead the strategy for the IT Back-office. You will develop guidelines, coordinate complex projects, and supervise team performance, ensuring high customer service standards. The ideal candidate has extensive experience in IT management and project coordination. This full-time role offers an opportunity for impactful leadership within a global organization.

Formación

• Experience in managing IT strategy for back-office functions.
• Ability to coordinate complex project activities.
• Strong leadership and mentorship skills.

Responsabilidades

• Develop guidelines for the IT Back-office team.
• Coordinate project timelines and establish SLAs.
• Supervise support team efficiency.

Descripción del empleo

Overview

Head of IT – Back-office at Impala Terminals: Lead and develop the IT Back-office strategy in alignment with company goals, integrating tech across shared services for efficiency (Finance, Procurement, HR).

Responsibilities

• Develop detailed guidelines and overall direction for the Back-office IT team to implement, including prioritization, critical path timelines, risk / contingency options, and managing financial risk. Ensure all team members are delivering on time, within budget, enforce to defined quality standards and meet agreed user specifications and expectations.
• Establish the appropriate methodology to follow by Project teams, Support teams, and Analysts.
• Coordinate project activities / timelines for sophisticated projects; detail and store critical project information for future use. Provide regular reporting to CIO on projects’ progress.
• Establish SLAs with service for support teams which are aligned with heads of functional teams across all types of Terminals.
• Supervise support team efficiency and adherence to the established SLAs.
• Direct information processing activities of the project and coordinate the effective design, implementation and operation of information systems and applications.
• Provide feedback and mentorship to members to allow further personal development and opportunities for each member to progress.
• Prepare documents, meeting materials and correspondence.
• Constantly reviewing the organizational structure to make sure it is appropriately fit for purpose.
• Work alongside the team to drive towards successful completion of Project or support items, especially when sophisticated to support the team.
• Ensure that a high level of customer service and support is provided to all Partners and sites.

Key Relationships and Department Overview

• Internal
• Internal IT Teams (local, Regional and Global)
• Functional Terminal Technology and Shared Services (Finance, HR, …) users
• External
• Third party vendors

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Transportation, Logistics, Supply Chain and Storage, Warehousing and Storage, and Freight and Package Transportation