Head of Business Intelligence

Description and Requirements
At TELUS Digital, we accelerate the world's access to Artificial Intelligence by empowering organizations to unlock the full value of their data. We are seeking a dynamic Head of Business Intelligence to lead our AI BI team. In this role, you will deliver actionable, data-driven insights that inform real-time decision-making and long-term strategy. You'll partner with cross-functional leaders, leverage cutting-edge AI and analytics tools, and help TELUS advance its mission of making AI more accessible, reliable, and impactful.

Key Responsibilities:

• Strategic Insights & Storytelling: Rapidly convert complex data into compelling narratives that drive immediate action and shape long-term strategic direction.
• Team Leadership & Development: Recruit, mentor, and inspire a high-performing BI team, fostering a culture of innovation, agility, and continuous learning.
• Cross-Functional Collaboration: Serve as the go-to analytics partner for Product, Operations, and Engineering leaders, ensuring seamless access to critical data and insights.
• Data Innovation & Efficiency: Implement AI-driven analytics solutions, streamline data processes, and continuously improve time-to-insights.
• Performance & Impact Measurement: Define and track KPIs to quantify the business impact of BI initiatives, enabling data-driven decisions and measurable ROI.
• Scalability & Process Improvement: Anticipate growth and complexity; evolve BI infrastructure, governance, and tooling to meet the demands of a rapidly expanding global operation.

Core Competencies:

• Ability to distill complex data into actionable insights
• Strategic problem-solving and resource allocation
• Leadership by influence; strong stakeholder management
• Enthusiasm for a data-driven culture
• Compelling data storytelling and presentation skills
• Comfort with ambiguity and rapid change

Functional Competencies:

• Mastery of data modeling, warehousing, and advanced analytics
• Deep experience with BI tools (Google Looker Studio & PowerBI), including AI-driven analytics and scalable data platforms
• Strong analytical mindset: identify trends, patterns, and root causes
• Skilled at integrating diverse data sources, ensuring data quality and availability
• Adept at partnering with engineering and product teams to align BI solutions with business goals

Qualifications:

• 5+ years in business intelligence or analytics roles; 2+ years in a managerial capacity
• Bachelor's degree in Business, Data Science, Computer Science, or related field
• Exceptional communication and influencing abilities, with a proven track record of gaining buy-in from executive stakeholders
• Demonstrated success in accelerating data-driven decisions and measurable outcomes in a fast-paced environment
• Strong bias for action, continuous improvement, and driving tangible business results

We offer:

• Lunch offers and yearly wellbeing benefits
• Discounts in sports and cultural activities
• Leisure-time accident insurance
• Occupational health care
• Multicultural environment / diversity and inclusiveness
• Charity & Wellbeing activities
• Company events
• Employee referral bonuses & Recognition programs

If this opportunity sounds appealing to you, apply now!

*Only shortlisted candidates will be contacted/interviewed.
* Kindly attach an updated Copy of your CV in English.

ABOUT US
AI Data Solutions
Creating and enhancing the world's data to enable better AI via human intelligence. We help companies test and improve machine learning models via our global AI Community of 1 million+ annotator and linguists. Our proprietary AI training platform handles all data types (text, images, audio, video, and geo) across 500+ languages and dialects. Our AI Data Solutions vastly enhance AI systems across a range of applications from advanced smart products, to better search results, to expanded speech recognition, to more human-like bot interactions and so much more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Description
TELUS Digital is looking for a Head of Business Intelligence to join our Artificial Intelligence BI project.

EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.