Head of Admissions

International Schools Partnership; Madrid; Presencial; EUR 90.000 - 110.000; Jornada completa

Descripción de la vacante

A leading educational organization is seeking a Head of Admissions in Madrid, responsible for implementing the admissions process and ensuring outstanding service to students and families. The ideal candidate will have native-level English and Spanish, strong management and communication skills, and relevant experience in a customer-facing role. This full-time position offers opportunities to influence student recruitment and ensure school excellence.

Formación

• Relevant successful experience in admissions or customer service.
• Understanding of Equal Opportunities policies.
• Experience in a business or academic environment.

Responsabilidades

• Implement the school's admission process, ensuring outstanding customer service.
• Design and implement policies related to student admissions.
• Lead direct reports to pursue operational excellence.

Conocimientos

Native level of English

Native level of Spanish

Flexible attitude

Communication skills

Management skills

Problem-solving skills

Team collaboration

Descripción del empleo

Position at Colegios Laude SL

ISP School Head of Admissions Role Profile

Purpose of Role

The Head of Admissions consistently works towards outstanding performance across all professional standards, ensuring safeguarding, successful outcomes, and the efficient and effective administrative operations.

To work as part of the administrative team, providing a friendly and welcoming service to students, staff, families, and visitors in a manner that truly reflects the values of our school. The post holder is expected to prioritize tasks and manage their workload with minimal supervision.

The school's pursuit of excellence begins at our front gates, and this role should actively seek to ensure an outstanding public perception of our operations and provision.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Their success is our success. Wellbeing and safety are essential for learners and learning. We are consistent in identifying potential safeguarding issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences, and promote the well-being of self and others.

Operate effectively. We focus on the most important things that will make the most difference. We apply school policies and embody the shared ideas of our community.

Learn continuously. Getting better drives us. We engage in personal and professional development and school improvement.

ISP School Head of Admissions Key Responsibilities

• Advise prospective parents and stakeholders on our value proposition (profile, program, fee structure, and all services provided) across communication channels.
• Implement the school's admission process, including lead generation, family journey, customer service, negotiation, objection handling, call scripts, and parent communications.
• Make calls to potential digital and non-digital leads to convert them into school tours and enrollments.
• Organize admissions meetings and open events, ensuring excellent customer service.
• Support the School responsible in assessing prospective students according to the admissions policy.
• Design and implement policies and documentation related to student admissions (including admission toolkits, templates, scholarship programs) with stakeholder support following ISP guidelines.
• Monitor and develop lead generation activities, working with ISP Heads of Marketing and Admissions to meet targets.
• Collaborate with the Head of School and SLT to develop programs and campaigns such as referral schemes, scholarships, or partnerships with feeder schools.
• Review and develop admissions documents, parent communication platforms, templates, and marketing materials to ensure accuracy and best practices.
• Build relationships with feeder schools, nurseries, universities, local businesses, government entities, education agents, and other organizations to maximize recruitment and retention.
• Support the Head of School in developing the school's communication and engagement strategy, promoting it within and beyond the school community.
• Participate in conferences, events, and competitions to raise the school's profile.
• Work closely with administrative staff to ensure positive first impressions and visitor experiences.
• Lead direct reports to pursue operational excellence and customer service, reviewing systems regularly and customizing communication to maximize engagement.
• Advise on ongoing support and communication with new families post-enrollment (after-sales care).
• Ensure a customer loyalty program is in place and aligned regionally.
• Own retention targets, ensuring data and strategies are in place to meet them.
• Implement ISP customer service and experience standards, providing training for staff.
• Analyze competitors with the marketing team.
• Manage data and documents for all students.
• Oversee entrance tests and evaluations for EAL and SEND needs.
• Report KPIs to the Central Office.
• Provide general administrative support as needed.

Skills, Qualifications, and Experience

• Native level of English and Spanish.
• Flexible, positive, and proactive attitude.
• Relevant successful experience.
• Understanding of Equal Opportunities and ability to implement it daily.
• Clear communication and issue resolution skills.
• Excellent management skills and adherence to disciplinary policies.
• Experience in a business or academic environment is desirable.
• Approachable to children, families, and staff.
• Professional team player.
• Flexible, friendly, and cooperative.
• Effective and empathetic communication, verbally and in writing.

ISP Leadership Competencies

Demonstrate and role-model ISP Leadership Competencies:

• Collaboration
• Learning & Getting Better
• Innovation Leadership
• Outcome Driven
• Resilience
• Community Focus
• Integrity & Ethical Management
• Leading & Inspiring Others
• Understanding People
• Influencing & Communication
• Agile
• Strategic Commercial & Financial Awareness
• Planning & Decision Making
• Diversity & Equity

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers undergo vetting and background checks.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

We aim to build an inclusive culture by hiring, developing, and retaining high-performing team members from diverse backgrounds. Candidates sharing our vision are encouraged to apply.

Required Experience: Director

Key Skills: Marketing & Promotions, Attorney At Law, JNI, Airlines, Art

Employment Type: Full-Time

Experience: Years

Vacancy: 1