HCP CRM Product Analyst: Salesforce & Data-Driven

Danone; Barcelona; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

Danone in Barcelona is seeking an IT & Data Product Analyst to support CRM and Sales Force Automation initiatives in the Healthcare/Medical area. You will help shape the product roadmap, translate business needs into user stories, and ensure data quality and user adoption across regions.

The role emphasizes collaboration with global teams, training delivery, and governance, with opportunities to learn from experts in a dynamic, international setting.

Formación

• 2–3 years’ experience in CRM/SFA, preferably in Life Science/Pharma is a MUST.
• Experience with Salesforce.com–based solutions is a plus.
• Basic experience with analytics, BI tools, or data visualization is beneficial.
• Experience working in cross‑functional projects or product environments.

Responsabilidades

• Support the Product Owner in defining product roadmap items and backlog documentation.
• Gather and consolidate requirements from CBUs and regions; validate them through workshops or interviews.
• Translate business needs into user stories, process flows, and basic functional documentation.
• Help check and validate delivered features using acceptance criteria (UAT preparation and execution).
• Prepare training materials and support the Learning & Development team in delivering training sessions.
• Assist in maintaining platform governance, documentation, and compliance processes.
• Track system performance metrics, adoption rates, and user feedback; highlight improvement opportunities.
• Conduct initial investigations of issues, support troubleshooting efforts, and coordinate resolution with technical teams.
• Support change management actions across regions to build CRM culture and drive consistent adoption.
• Stay updated on market trends and HCP CRM best practices; share insights with the product team.

Conocimientos

CRM/SFA experience

Salesforce experience

Analytics & BI tools

Cross-functional collaboration

Product thinking

Herramientas

Salesforce.com

Descripción del empleo

Danone in Barcelona is seeking an IT & Data Product Analyst to support CRM and Sales Force Automation initiatives in the Healthcare/Medical area. You will help shape the product roadmap, translate business needs into user stories, and ensure data quality and user adoption across regions.

The role emphasizes collaboration with global teams, training delivery, and governance, with opportunities to learn from experts in a dynamic, international setting.