Salesforce Product Manager – CRM Ops & AI Tools

HBX Group; España; Presencial; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

HBX Group is seeking a Product Manager Salesforce to design, implement, maintain and evolve Salesforce as Roiback’s customer-centric commercial operating system, connecting Marketing, Acquisition, Customer Success, Service Desk, Growth and Finance.

The role combines hands-on Salesforce implementation, data quality management, process automation, AI-enabled Salesforce tools and deep business understanding across the full customer lifecycle from prospecting to growth and churn prevention.

Formación

• Minimum 3–5 years in Salesforce administration or CRM product ownership.
• Hands-on Salesforce processes, workflows and CRM improvements.
• Experience with data quality initiatives and reporting structures.
• Experience with integrations and AI-enabled CRM tools is a strong plus.

Responsabilidades

• Own and evolve Salesforce as the commercial operating system.
• Implement Salesforce processes and automations hands-on.
• Ensure CRM data quality, database logic and reporting reliability.
• Enable customer-centric commercial processes.
• Drive AI-enabled Salesforce tools and system integrations.
• Manage Salesforce maintenance, support and adoption.
• Support CRM roadmap and cross-functional governance.

Conocimientos

Salesforce configuration

Automation

Data quality

CRM processes

AI-enabled tools

Stakeholder management

Project management

Communication skills

Risk management

English proficiency

Spanish proficiency

Educación

Bachelor's degree in CS/Engineering/Info Systems

Salesforce Platform App Builder cert

Salesforce Consultant desirable

BI tools / SQL / data modelling knowledge

Herramientas

Salesforce integrations

APIs / integration logic

Data modelling tools

Descripción del empleo

HBX Group is seeking a Product Manager Salesforce to design, implement, maintain and evolve Salesforce as Roiback’s customer-centric commercial operating system, connecting Marketing, Acquisition, Customer Success, Service Desk, Growth and Finance.

The role combines hands-on Salesforce implementation, data quality management, process automation, AI-enabled Salesforce tools and deep business understanding across the full customer lifecycle from prospecting to growth and churn prevention.