Hardware Support Engineer, MSP CX Support

ENGINEERINGUK; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in engineering and technology is seeking a Hardware Support Engineer to join their MSP CX Support team. This role involves optimizing robotics system performance through collaboration with various teams, developing maintenance procedures, and providing on-site support. Ideal candidates will have experience with mechatronic systems and strong problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment.

Formación

• Experience in technical support with mechatronic or robotic systems.
• Knowledge of statistical analysis tools and data visualization.
• Experience in disciplined technical problem-solving methods.

Responsabilidades

• Provide on-site support for new product implementations and troubleshooting.
• Develop preventative maintenance procedures and training materials.
• Conduct safety and risk assessments on MSP products.

Conocimientos

Technical support

Problem-solving

Communication

Statistical analysis

Data visualization

Descripción del empleo

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Hardware Support Engineer, MSP CX Support

View more categories View less categories Sector Engineering ,Technology Role Professional Contract Type Permanent Hours Full Time

DESCRIPTION

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? If you answer yes to any of these, you'll fit right in at Fulfillment Technologies & Robotics. We are a team of passionate doers applying cutting-edge robotics and software to solve real-world challenges that will transform customer experiences in ways we can't yet imagine.

The Mechatronics & Sustainable Packaging Customer Experience (MSP CX) team supports internal fulfillment and transportation network customers relying on advanced robotics technology to fulfill and ship orders. In this role, you will collaborate with product development, reliability, maintenance, and engineering teams to optimize robotics system performance. Your responsibilities include launching new systems, developing preventative maintenance procedures, ensuring spare parts availability, monitoring system performance, troubleshooting, sharing best practices, and driving continuous improvements across Amazon's fulfillment network.

You will develop standard operating procedures, performance metrics, and feedback mechanisms to enable team scaling. You will work closely with technical support and regional managers to ensure safety, reliability, and performance of emerging robotics technology. The role requires independence and adaptability in a fast-paced, complex environment with multiple priorities.

Key job responsibilities

1. Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting of robotics systems.
2. Partner with development, manufacturing, and reliability teams to enhance system performance.
3. Identify and resolve mechanical and system issues across the MSP product suite.
4. Design and implement electro-mechanical tools and fixtures for deployed and new products.
5. Create proactive monitoring tools to assess safety, reliability, and performance.
6. Develop diagnostic tools to reduce troubleshooting time and machine downtime.
7. Support hardware and system escalation issues impacting MSP products.
8. Develop preventative maintenance procedures and training materials.
9. Lead on-site training for RME teams supporting Amazon operations.
10. Manage spare parts systems and processes.
11. Conduct safety, ergonomic, and risk assessments on MSP products and procedures.
12. Produce reports on safety, reliability, and performance metrics.
13. Provide feedback to development and support teams based on customer needs.
14. Up to 75% travel expected.

BASIC QUALIFICATIONS

• Experience in technical support with mechatronic or robotic systems.
• Knowledge of statistical analysis tools, data visualization, and project management.
• Experience in disciplined technical problem-solving methods like 8D, 5-Why, Fishbone, FMEA.
• Excellent communication skills for articulating complex issues.
• Ability to handle multiple high-priority tasks simultaneously.

PREFERRED QUALIFICATIONS

• Experience with big data analysis.
• Familiarity with PLC programming.
• Knowledge of CAD & FEA design tools, industry trends, and design for supportability.
• Experience developing scalable SOPs, performance metrics, and feedback systems.
• Experience managing hardware implementation projects.

Amazon is an equal opportunity employer committed to diversity. We make hiring decisions based on experience and skills, and value your passion for invention and innovation. We prioritize your privacy and data security; see our Privacy Notice for details. If you require workplace accommodations during the application process, please visit our accommodations page for support.