Gym Operations Lead — Member Experience & Team Champion

Baseline Fitness; Vega del Codorno; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental and Vision

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in staff training, support front desk activities, and help maintain a welcoming club atmosphere.

The role emphasizes excellent customer service, teamwork, and adherence to policies while supporting the Club Manager and promoting promotional campaigns. A strong work ethic and communication skills are essential.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, take info calls, assist in member check-ins, sign-ups, and account updates.
• Meet potential members and provide gym tours.
• Facilitate member service issues and questions; support Club Manager as needed.
• Maintain adherence to company policies and procedures; help maintain positive club image.
• Oversee cleanliness and appearance of the gym; assist in marketing efforts and staff training on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Honesty and work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in staff training, support front desk activities, and help maintain a welcoming club atmosphere.

The role emphasizes excellent customer service, teamwork, and adherence to policies while supporting the Club Manager and promoting promotional campaigns. A strong work ethic and communication skills are essential.