Member Experience Associate — Free Membership Included

Baseline Fitness; Vega del Codorno; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and onefamily

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience through superior service to members, prospective members, and guests. The role covers greeting visitors, front desk tasks, and supporting member sign-ups and inquiries.

Responsibilities include answering calls, coordinating tours, assisting with sign-ups and cancellations, and maintaining a clean club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks and answer phone calls politely to assist with questions or concerns.
• Take information calls and tours.
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Strong customer service skills

Honesty and good work ethic

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to drive new member sales and deliver an outstanding member experience through superior service to members, prospective members, and guests. The role covers greeting visitors, front desk tasks, and supporting member sign-ups and inquiries.

Responsibilities include answering calls, coordinating tours, assisting with sign-ups and cancellations, and maintaining a clean club environment.