Guided Surgery Services Coordinator with Italian M / F / D

ZimVie; Palma de Mallorca; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading global life sciences company is seeking a Guided Surgery Services Coordinator for the Italian market in Palma de Mallorca. The role involves technical support, treatment planning for dental procedures, and customer training. Candidates must have dental expertise and fluency in English and Italian, with a service-oriented mindset.

Servicios

Competitive compensation package

Permanent contract for stability

Hybrid work model for work-life balance

Meal allowance for on-site and remote work

Comprehensive health and dental insurance

Pension plan for retirement savings

Childcare assistance through daycare vouchers

Continuous learning and development opportunities

Formación

• Experience assisting with dental implant surgery or restorative experience is essential.
• Passion for serving others and effective communication.
• Affinity with IT and dental software is a plus.

Responsabilidades

• Evaluate CBCT scans and develop treatment plans.
• Assist with installations and provide remote support to customers.
• Field technical queries and ensure quality service.

Conocimientos

Fluency in English

Fluency in Italian

Strong communication skills

Customer service skills

Educación

Dentist or dental assistant certification

Herramientas

Guided Surgery Planning Software

Dental CAD / CAM systems

Descripción del empleo

We are ZimVie , a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

About the role :

As a Guided Surgery Services Coordinator for the Italian market, you will serve as the primary liaison to referring dentists, managing all aspects of Level I and II treatment planning. Responsibilities include evaluating CBCT scans, developing treatment plans for a range of case complexities, and presenting viable options in virtual consultations.

You will also provide technical support, product demonstrations, and installation assistance for the ZimVie Digital Dentistry portfolio, including guided surgery software, CAD tools, 3D printing, and integration with centralized production workflows and existing customer systems.

The position is based in Barcelona.

What you’ll be doing :

• Use treatment planning software to efficiently create implant treatment plans.
• Present and provide treatment planning options directly to dentists to ensure restorative based treatment plans utilizing the patient’s current anatomy (remotely in a virtual setting).
• Field incoming technical support queries from customers in dedicated markets (based on language competencies).
• Act as an intermediary between our customers and second level support (3rd party equipment manufacturers or centralized production facility) to solve more complex technical problems.
• Remotely assist and support with the installations and training of software and hardware.
• Initiate and follow up with customers and colleagues on any training related issues that arise with regards to installations, ongoing technical use and updates to the system software.
• Ensure new technologies and processes are adapted to current systems effectively and have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to customers.
• Develop and maintain an in-depth understanding of procedures that involve the use of any products and technologies in digital dentistry.
• Assist, from time to time as necessary, with digital workflow tech support queries.

What you’ll need :

• Dentist, lab technician or dental assistant, with experience assisting with dental implant surgery or dental implant restorative experience.
• Any combination of assisting with dental implant surgery or dental implant restorative experience.
• IT and dental CAD / CAM affinity would be a plus as would experience with any Guided Surgery Planning Software.
• Fluency in English and Italian; other European language will be a plus.
• Strong communicator and able to engage and converse clearly with customers remotely.
• Possess a passion to serve others and exhibit a service-oriented disposition.
• Possess excellent customer service skills on the phone, in person, and through email.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

What we offer :

Join a diverse and collaborative global team that embraces innovative curiosity, personal authenticity, accountability, and a growth mindset. At ZimVie, our culture empowers you to bring your whole self to work every day—so you can thrive while making a real impact for our customers, patients, and colleagues.

ZimVie offers a challenging role with strong career prospects in an international medical device company, along with a comprehensive and competitive benefits package, including :

• Competitive compensation package : We recognize and reward your contributions with a salary and bonus structure aligned to your experience and the impact you create.
• Permanent contract : Enjoy long-term stability and the opportunity to grow your career in a supportive, forward-thinking environment.
• Hybrid work model : Benefit from flexible, partially remote working arrangements that support work-life balance and autonomy.
• Meal allowance : Monthly meal support to help cover your everyday needs, whether working on-site or remotely.
• Private life, health, and dental insurance : Comprehensive coverage for you (and optionally your family), because your wellbeing matters.
• Pension plan : We invest in your future with a company-supported retirement savings plan.
• Daycare vouchers (tickets guardería) : Support for your family life through childcare assistance.
• Learning & development program : Access continuous learning opportunities through internal and external training and professional development programs to support your growth and ambitions.

Do you want to know more about us? Click HERE to watch our story.

ZimVie is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants for employment and employment decisions, including hiring, promotion, transfer, etc. are considered without regard to racial or ethnic origin, gender, religion or belief, disability, age or sexual identity.