Guest Services Representative

U.S Air Force; Morón de la Frontera; Presencial; USD 25.000 - 45.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dedicated individual to manage guest services at a military lodging facility. This role involves handling room reservations, processing payments, and ensuring a welcoming environment for guests. Candidates should possess strong customer service skills and be able to manage multiple tasks effectively. If you are a US citizen or a family member of someone stationed at Morón AB, this is an exciting opportunity to join a supportive team dedicated to providing exceptional service. Your contributions will play a vital role in enhancing the guest experience in a dynamic setting.

Formación

• Experience in customer service and clerical work is essential.
• Ability to handle cash and resolve arithmetic problems.

Responsabilidades

• Manage room reservations and guest check-ins efficiently.
• Ensure cleanliness of front desk area and lobby.

Conocimientos

Customer Service

Clerical Skills

Cash Handling

Problem Solving

Educación

High School Diploma

Descripción del empleo

About the position:
This position is located at the Lodging facility, Morón AB, Spain.
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. This position does not offer logistical support.

Duties

Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• Incumbent must be a US Citizen assigned to Moron AB, or a spouse/family member of someone assigned to Moron AB.
• Must meet state and legal age requirement for sale of alcoholic beverages.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date , 07/17/2025.

The Area of Consideration for this vacancy announcement is US citizens who are either stationed/currently working on Morón, or US citizen spouses/family members attached to the base. Must provide documentation proving SOFA status and base connection. Active duty military may apply if assigned to Morón in support of US Forces. Spanish citizens and dual citizens (Spain/US) as well as "ordinarily resident" US citizens are not eligible to apply per SOFA Agreement.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience:

Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English.