Guest Services Manager.

U.S. Air Forces in Europe and Air Forces Africa; Jerez de la Frontera; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading organization seeks a Lodging Manager Assistant to support the efficient operation of guest reception services. The role involves handling guest complaints, managing front desk operations, and ensuring quality service delivery. Ideal candidates will have strong customer service skills, conflict resolution abilities, and experience in lodging management. US Citizenship is required for this position, making it a unique opportunity for those connected to Moron Air Base.

Formación

• Demonstrated experience in front desk operations within a lodging facility.
• Ability to resolve customer complaints effectively.
• Experience in using a property management system.

Responsabilidades

• Assist Lodging Manager in delivering quality lodging services.
• Handle guest concerns and facilitate resolutions.
• Oversee front desk operations and manage reservations.

Conocimientos

Customer Service

Conflict Resolution

Communication

Management

Front Desk Operations

Herramientas

Property Management System

Descripción del empleo

Duties

Assists Lodging Manager in providing quality lodging services, which contribute to mission accomplishment and quality of life for a Mobile Defense community. Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations. Ensures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. Performs other related duties as assigned

If interested in this position please preview the online application:

Requirements

Conditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
• Must meet state and legal age requirement for sale of alcoholic beverages
• This position requires shift work to provide coverage on evenings, weekends, holidays, or special situations.
• Incumbent must be a US Citizen assigned to Moron AB, or a spouse/family member of someone assigned to Moron AB.
  
  

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 07/07/2025

The Area of Consideration for this vacancy announcement is US citizens who are either stationed/currently working on Morón, or US citizen spouses/family members attached to the base. Must provide documentation proving SOFA status and base connection. Active duty military may apply if assigned to Morón in support of US Forces. Spanish citizens and dual citizens (Spain/US) as well as "ordinarily resident" US citizens are not eligible to apply per SOFA Agreement.

• Business Based Action
• Family Member Preference
• Military Spouse Preference
• Outside Applicant Veteran
• Spouse/Widow/Parent of Veteran
• Transition Hiring Preference
  
  

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience

Experience demonstrating: Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work schedules, etc.).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation.
• All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit.
• Probationary period may be required.
• Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible.
• Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement.
• Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
• LQA is not authorized.
• Post Allowance is authorized for Regular Full Time employment category.
• This is a Non-appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• This position does not offer logistical support