Guest Services Agent - Six Senses Ibiza

Six Senses; Islas Baleares; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading company in the luxury hospitality sector is seeking a Guest Services Agent to deliver exceptional guest experiences at Six Senses Ibiza. This role requires a hospitality diploma and substantial experience, focusing on service quality and attention to detail, alongside strong organizational skills and cross-cultural communication abilities. As part of a dedicated team, you'll manage guest inquiries and promote wellness initiatives, ensuring that every guest feels valued and welcomed.

Formación

• Over one year of relevant experience in luxury hotels.
• Fluency in written and spoken English.
• Some knowledge of Spanish and local customs.

Responsabilidades

• Managing all guest experience tasks to ensure exceptional service.
• Conducting pre-arrival guest communications.
• Recording guest preferences and ensuring personalized service.

Conocimientos

Organizational skills

Customer service

Cross-cultural communication

Educación

Hospitality diploma or degree

Herramientas

MS Office

PMS

CRM platforms

POS systems

Descripción del empleo

As a Guest Services Agent (GSA), I fully embrace the vision of Six Senses to reconnect people with themselves, others, and the world around them. I align with our values of local sensitivity, global sensibility, crafted experiences, emotional hospitality, responsibility, fun, quirkiness, and pioneering wellness. By embodying these principles, I aim to deliver exceptional guest experiences and develop hosts to reach their full potential.

I will promote and safeguard the Wellness philosophy, including programs like Sleep With Six Senses, Eat With Six Senses, and Grow With Six Senses across all HR and training functions.

Responsibilities

In this role, I am responsible for efficiently managing all guest experience tasks to ensure exceptional service within brand standards. My duties include:

• Managing all incoming telephone and email communications, redirecting or acting upon them appropriately.
• Conducting pre-arrival guest communications.
• Recording guest preferences accurately and ensuring they are accessible to relevant teams for personalized service.
• Providing up-to-date information on hotel happenings and assisting with bookings or passing information to the Concierge.
• Maintaining impeccable telephone etiquette while making guests feel comfortable and adapting communication styles as needed.
• Understanding all processes, standards, and guest journey stages, including LQA and Forbes standards.
• Managing multiple platforms simultaneously while handling various information streams.
• Using our main communication tools, including the Six Senses App, and monitoring task execution.

Qualifications

To succeed as a Guest Services Agent, I possess the necessary qualifications, technical skills, and experience in a similar or higher role within luxury hotels, with proven results. I hold a hospitality diploma or degree from a recognized institution and have over one year of relevant experience.

I am a proactive, visible host with excellent organizational skills, a passion for excellence, and an understanding of the sophisticated needs of luxury guests. I am capable of working effectively in a cross-cultural environment.

Technical skills include proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and familiarity with hotel systems such as POS, PMS, and CRM platforms. I have knowledge of food and beverage service, including kitchen skills, and a strong understanding of guest-related functions and service.

I am fluent in written and spoken English, with some knowledge of Spanish and local customs.

I maintain a thorough understanding of Six Senses standards, policies, facilities, and services.

This overview is not exhaustive and does not cover all duties associated with the Guest Services Agent role at Six Senses Ibiza.

Six Senses Ibiza is an equal opportunity employer, and this policy applies to all employment terms and conditions.