Guest Services Agent (Europe)

Angel Host; España; A distancia; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

A leading vacation rental maximization service provider is looking for a Guest Services Agent who is passionate about customer service and capable of handling guest inquiries in both English and Spanish. This full-time role requires at least three years of experience in hospitality and a proactive approach to ensuring guest satisfaction. Join a fast-paced, tech-oriented team and enjoy competitive salary, remote work options, and a focus on personal growth.

Servicios

Paid time off + national holidays

Remote work flexibility

Monthly allowance for Internet + Computer Usage

Up to 3 days of paid volunteer time

Formación

• 3 years of experience in hospitality or exceptional customer service.
• Expertise in Vacation Rental Management and/or Travel/Tourism/Hospitality.
• Superb writing skills in English and Spanish.
• Comfortable with a flexible work schedule.

Responsabilidades

• Handle all guest inquiries using our database.
• Respond to a high volume of inquiries via Property Management Software.
• Resolve issues for guests before, during, and after their stay.
• Ensure efficient communication to convert inquiries into confirmed bookings.

Conocimientos

Exceptional customer service

Bilingual (English and Spanish)

Crisis management

Multitasking

Descripción del empleo

We’re hiring!

We’re Angel Host, a Canadian-based, data-driven, and tech-enabled Vacation Rental Maximization service provider that helps Property Managers and Hosts worldwide outperform their market. With Angel Host taking care of listing optimization, channel optimization, and pricing strategy, our clients get to focus on growth while increasing their revenues.

Angel Host was founded by highly experienced, award-winning entrepreneurs and hospitality operators. Our mission is to become a worldwide leader in vacation rental management, and we're on the right track, currently working with 1000+ properties in the US, Canada, Mexico, the Caribbean, and Europe.

Does our mission appeal to you? Are you a Guest Services expert looking to work in a fast-paced, fun, and flexible work environment with unlimited growth, happiness, and learning opportunities? Would you like to join a rapidly growing start-up that's full of energetic people from all around the world? If so, keep reading!

The position: Guest Services Agent (English - Spanish)

As our Guest Services Agent, you will be responsible for handling all guest and traveler inquiries, from the moment they make their first request to the moment they leave a raving review of their stay. Being consultative, friendly, welcoming, and helpful is at the core of our DNA, which is why we are committed to providing incredible value to the clients that we work with. We treat our clients with the utmost care, and we expect you to do the same, ensuring that we obtain the best results for their short-term and vacation rental properties.

Specifically, we need you to:

• Reply to all Guest inquiries within company standards using our database. You need to be able to communicate proficiently in both spoken and written English and Spanish;

• Respond in writing to a high volume of inquiries and questions from travelers around the world using our Property Management Software and advanced automation tools;

• Solve any issues that Guests might have before, during, or after their stay. This includes communicating with Owners and/or Local Property Managers to find solutions;

• Ensure quick and efficient communication with potential guests to convert their inquiries into confirmed Bookings;

• Record payments for additional services, claims, and refunds when applicable;

• Be resourceful and creative, ensuring complete guest satisfaction! Remember, our objective is to always have happy guests and owners;

• Be flexible and adaptable to changing needs and new situations;

• Ensure post-stay reviews are replied to.
  

Is this job for you? Well, it is if:

• You have at least 3 years of experience in Hospitality or in an area where you had to provide exceptional customer service in writing or in person;

• You have relevant Vacation Rental Management and/or Travel/Tourism/Hospitality experience;

• You have superb writing skills in English and Spanish. A written English and Spanish test will be conducted, so please only apply if you believe you can obtain a 90/100 score or better. If you speak and write more languages, even better;

• You are comfortable with a flexible work schedule. Guest inquiries don’t come only from 9 to 5 or Monday to Friday. This job will require weekend work (in rotation) and responding to inquiries during evenings and weekends. On the upside, if you are flexible, so are we;

• You have experience in crisis management and turning unhappy guests into loyal customers;

• You have an incredibly positive attitude: We want to have the best work environment, so negativity has no space in our world;

• You carry strong initiative: you’re not the type of person who waits for someone to tell you what needs to be done. The words “this isn’t my responsibility” aren’t part of your vocabulary;

• You have strong organizational and time-management skills. You know how to meet deadlines, prioritize tasks, and responsibilities;

• You’re available to work =on a full-time position based on a 40-hour workweek, with two days off per week on a rotational schedule. Shifts are 8 hours each and rotate to ensure coverage between 1:00 AM and 3:00 PM EST (7:00 AM – 9:00 PM CET). Applicants must be available to work within this timeframe;

• You have a passion for using the latest technologies;

• You are great at multitasking;

• You love to laugh and be part of an awesome team.

So, what’s in it for you?

We believe that to attract the best, we also need to offer the best. And while we love to work, we also love everything else that life has to offer, like spending time with family and friends, traveling, or simply taking time to relax or meditate. That’s why we’ve designed a well-balanced compensation package.

As our Guest Services Agent, you will receive:

• A competitive base salary with annual reviews and plenty of growth opportunities;

• Paid time off + all national holidays;

• The freedom to work remotely from anywhere as long as you ensure you always have reliable Wi-Fi and a dedicated workspace — and the ability to work within Eastern Standard Time (EST);

• Generous monthly allowance for Internet + Computer Usage;

• Up to 3 days of paid time off to volunteer in the charity of your choice through “Angels Care,” our plan for giving back to the community.

At Angel Host, we’re not just building a service — we’re shaping the future of short-term rental performance. If you’re ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now! Join us and help redefine what property managers and owners can expect from a true growth and performance partner.