Guest Relations Ambassador

La Roca Village; la Roca del Vallès; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join La Roca Village as a Guest Relations Ambassador, where you'll provide a 5-star luxury experience for high net worth guests. In this role, you will support operations, assist with private client visits, and ensure a personalized experience through exceptional service.

Servicios

25 days annual leave

Birthday leave

Discounts throughout villages

Private medical and dental cover

Generous employee referral bonus

Formación

• Experience in luxury guest relations or concierge services.
• Proficiency in English and local languages.
• Strong communication and problem-solving skills.

Responsabilidades

• Plan guests' itineraries and offer luxury services.
• Anticipate guests' needs and provide exceptional hospitality.
• Promote village activities and services.

Conocimientos

Concierge services

Hospitality

Customer service

Planning

Communication

Herramientas

Microsoft Office

Descripción del empleo

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Something Extraordinary Every Day

As our Guest Relations Ambassador, you will mainly support the operations of our Apartment for high net worth guests. You will also support and assist all events including Private Client visits in the Village. You will represent the Village as a Hospitality Ambassador and ensure that all guests receive a 5-star luxury hospitality service - a personalised and memorable experience during their visit - and will deliver and promote all services and Village activities.

About the role

• Offer the ultimate visitor experience by being luxury ambassadors for the Apartment
• Plan the guests itinerary efficiently
• Act as host and greet guests by offering a warm and luxury welcome, concierge services, food & beverage offering, etc.
• Anticipate, interpret and respond to the expressed and unexpressed needs of visiting guests in an effortless and efficient manner
• Promote a range of innovative and efficient services including Hands-free Shopping Service, valet parking and airmiles redemption, gift cards, etc.
• Promote the current exhibition / retail marketing and partnerships campaigns to our guests

Role requirements

• Experience as a guest relation / concierge / Private Client events coordinator in a luxury environment, including hotel, retail and events sectors
• Strong experience with domestic and international guests and a good understanding of 5
• Experience in the full end to end guest journey, from bookings to hosting and follow up
• Computer literate and high proficiency in Microsoft Office
• Fluent in English and local Village language, any other language would be beneficial

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

What we do for you

The key to our success is the quality and commitment of our people. In return for your dedication and hard work, you’ll receive a generous salary and along with a competitive benefits package including 25 days annual leave, along with extra leave on your birthday and if you are getting married or moving, you will receive discounts throughout our villages, a very generous employee referral bonus, access to private medical and dental cover, along with many more benefits!

Come and live your story with us

The key to our success is the quality and commitment of our people. We are diverse in background, age, experience and leadership style. We believe that an inclusive workforce makes magic happen. We have huge ambition for what we can achieve together and we want to have fun!

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Marketing

Retail Luxury Goods and Jewelry, Retail, and Hospitality

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