Guest Relations Agent

Fairmont Hotels and Resorts; España; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury hotel in southern Spain is seeking a Guest Relations Coordinator to oversee guest communication and ensure exceptional service. The ideal candidate will have excellent communication skills and be fluent in Spanish and English. Previous customer service experience is essential. This position offers competitive salary and benefits, along with opportunities for personal and professional growth.

Servicios

Competitive Salary and Benefits

Discounted hotel rooms and food rates

Learning programs through Academies

Talent development opportunities

Formación

• Excellent communication and organization skills required.
• Previous customer service experience required.
• A high level of both Spanish and English, spoken and written, is essential.

Responsabilidades

• Oversee and resolve all guest communication in a professional manner.
• Respond to all guests in a timely manner and ensure follow-up.
• Attend to the needs of guests and help organize their accommodations.
• Maintain high ethical standards and professionalism.

Conocimientos

Excellent communication skills

Excellent organization skills

Customer service experience

Fluent in Spanish

Fluent in English

Descripción del empleo

Company Description

Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain.

Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views.

Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces.

Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.

Job Description

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

• Oversee and resolve all guest communication in a professional and courteous manner.
• Respond to all guests in a timely manner, ensure follow-up with attention to detail.
• Attend to the needs of guests and help them organize their accommodations while staying at the hotel.
• Maintain high ethical standards and professionalism.

Qualifications

• Excellent communication and organization skills required.
• Previous customer service experience required.
• A high level of both Spanish and English, spoken and written, is essential.

Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.

Additional Information

What is in it for you:

• Competitive Salary and Benefits
• Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!