Guest-Obsessed Hotel Operations Lead

Numa; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary stay with NUMA

Exclusive discounts for friends and a1

Team-building events

Descripción de la vacante

NUMA invites you to join our hospitality team in Barcelona, helping redefine guest experiences through thoughtfully designed spaces and innovative operations. You will own daily guest room checks, oversee housekeeping coordination, and ensure public areas are pristine and guest-ready, working with our in-house tech stack.

We seek a Spanish-speaking, hands-on teammate with extreme ownership and excellent communication who can bridge our remote GX team with on-site partners.

Formación

• Spanish fluency (B2+)
• Guest-obsessed mindset with strong attention to detail
• Extreme ownership and self-starter attitude
• Hands-on mentality away from the desk
• Excellent communication bridging remote and on-site teams
• Structured approach to BOH inventory and daily briefings

Responsabilidades

• Obsess over guest rooms: conduct daily room checks and coordinate with Housekeeping and Maintenance to elevate spaces using our tech-stack.
• Run daily operations: monitor arrivals, briefings, and ensure cleanliness of public areas; manage maintenance appointments and partner services.
• Spot issues, report, and own resolutions to improve guest experience with fast follow-through.
• Structure back-of-house operations: manage storage, stock, deliveries, and support remote ICT troubleshooting as required.
• Keep teams informed by logging issues and updating internal databases and listings.

Conocimientos

Spanish fluency

Guest-obsessed mindset

Extreme ownership

Hands-on mentality

Excellent communication

Team player

Descripción del empleo

NUMA invites you to join our hospitality team in Barcelona, helping redefine guest experiences through thoughtfully designed spaces and innovative operations. You will own daily guest room checks, oversee housekeeping coordination, and ensure public areas are pristine and guest-ready, working with our in-house tech stack.

We seek a Spanish-speaking, hands-on teammate with extreme ownership and excellent communication who can bridge our remote GX team with on-site partners.