Guest Experience Host — Hospitality & Local Guide

Limehome GmbH; Donostia/San Sebastián; Sur place; EUR 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Team lunches & events

Up to 24 paid vacation days

Discounts at Wellhub

Mental health support

Résumé du poste

Limehome is hiring a Hospitality Host in San Sebastián to welcome guests, support a smooth check-in, and deliver warm service in our city center properties.

Fluent in English and Spanish, with 1–2 years in hospitality, you will handle guest requests, offer local recommendations, manage the PMS, and coordinate with operations and housekeeping. The Mon–Sun 10:00–19:00 schedule includes a lunch break.

Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, or related field or equivalent experience.
• Fluent in English and Spanish, written and spoken; another European language is a plus.
• 1–2 years in hospitality operations, front-office experience preferred.
• Excellent organizational and multitasking abilities; able to adapt to shifting priorities.
• Confident in conflict resolution with guests and partners.
• Familiar with project management software and learning new tools quickly.
• Willing to work on Mon-Sun rotating schedule, 10am–7pm with one-hour lunch.

Responsabilités

• Welcome guests on arrival and support a smooth check-in process with warmth.
• Handle guest requests and complaints with empathy and effective recovery.
• Provide knowledgeable local recommendations on restaurants, transport, and sightseeing.
• Manage the PMS, update room statuses, and maintain accurate guest profiles.
• Collaborate with Operations, Guest Experience, housekeeping, and maintenance to resolve issues.
• Contribute to creating a unique property experience and drive positive guest reviews.

Connaissances

English-Spanish fluency

Customer service

Organizational skills

Conflict resolution

Formation

Bachelor’s degree in Tourism / Hospitality or related field

Outils

PMS software

Description du poste

Limehome is hiring a Hospitality Host in San Sebastián to welcome guests, support a smooth check-in, and deliver warm service in our city center properties.

Fluent in English and Spanish, with 1–2 years in hospitality, you will handle guest requests, offer local recommendations, manage the PMS, and coordinate with operations and housekeeping. The Mon–Sun 10:00–19:00 schedule includes a lunch break.