Guest Experience Concierge - Paradisus Fuerteventura

Meliá Hotels International; Las Palmas de Gran Canaria; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Meliá Hotels International seeks a Guest Experience Concierge for Paradisus Fuerteventura. The role involves managing VIP guest experiences, ensuring personalized service, and resolving issues efficiently. The candidate should have a degree in a related field and relevant experience to enhance guest satisfaction within a vibrant team.

Servicios

Growth opportunities

My MeliáRewards and My MeliáBenefits

Inclusive workplace

Formación

• Minimum 4 years experience in similar roles such as Concierge, Butlers, or Customer Service.
• Fluent in English; proficiency in French and Portuguese preferred.

Responsabilidades

• Manage VIP and premium room guest experiences.
• Assist guests with hotel services and local attractions.
• Handle guest requests and resolve issues efficiently.

Conocimientos

Customer Service

Communication

Upselling

Educación

Degree in Marketing, Social Communication, Business Administration

Herramientas

Microsoft Office Suite

Descripción del empleo

Guest Experience Concierge - Paradisus Fuerteventura

Join us at Meliá Hotels International as a Guest Experience Concierge - Paradisus Fuerteventura .

Overview

We are seeking a dedicated professional to manage the experience of VIP guests and those in premium rooms, providing personalized and exceptional service to ensure guest satisfaction.

Responsibilities

• Manage VIP and premium room guest experiences, ensuring personalized service and exceeding expectations.
• Assist arriving VIP and premium guests with information about hotel services and facilities.
• Handle guest requests efficiently, utilizing upselling techniques to enhance revenue and satisfaction.
• Be knowledgeable about local attractions and services to recommend tailored experiences.
• Resolve guest issues following established protocols.
• Adhere to departmental standards, attributes, and manuals.
• Utilize customer experience management tools and monitor feedback for continuous improvement.
• Support digital guest experiences in line with company strategy.
• Manage material orders efficiently to optimize resources.

Qualifications

• Degree in Marketing, Social Communication, Business Administration or related fields.
• Fluent in English; proficiency in French and Portuguese preferred.
• Minimum 4 years experience in similar roles such as Concierge, Butlers, or Customer Service.
• Proficient in Microsoft Office Suite.
• Experience in hospitality, sales, and customer relationship management.
• Excellent communication skills and a service-oriented mindset.

Additional Information

Join our vibrant team where everyone is valued as a VIP. We offer growth opportunities, a global family environment, and benefits like My MeliáRewards and My MeliáBenefits.

We promote equality and diversity, fostering an inclusive workplace free from discrimination based on race, gender, age, or disability. We are committed to sustainable growth and responsible practices.

Event

We look forward to welcoming you at our Talent Day at Paradisus Fuerteventura on Tuesday, June 3rd.

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