Guest Experience Associate

COMMON; Sabadell; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Join a dynamic team as a Guest Experience Associate for a groundbreaking property in Alcalá, Madrid. In this role, you will ensure top-tier operations and guest satisfaction, combining traditional hospitality with innovative living solutions. Ideal candidates will have customer service experience, problem-solving skills, and flexibility in scheduling.

Servicios

Welcome Package with tech gear

Team Events

Free access to the Calm App

Employee Discount for stays

Impact through company growth

Formación

• 1+ year experience in hospitality/customer service (hotels/serviced apartments preferred).
• Proven record of exceeding guest expectations & achieving high satisfaction scores.
• Flexibility to work a rotating schedule, including weekends and public holidays.

Responsabilidades

• Manage member relations, fostering a welcoming and professional environment.
• Oversee check-in and check-out processes, ensuring seamless transitions for guests.
• Collaborate with the Leadership team to develop strategies for the Guest Experience.

Conocimientos

Excellent communication

Problem-solving skills

Tech-savvy

Herramientas

MS Office

Google Drive

PMS/helpdesk systems

Descripción del empleo

About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are on a steep growth curve and are looking fora dynamic Guest Experience Associate to launch our newest property in Alcalá, Madrid.

This isn't just any typical hotel - it's the debut of an exciting, undisclosed brand that's set to redefine urban living

The ideal candidate will oversee operations, ensuring smooth running, high standards of guest satisfaction. You'll be instrumental in bringing this innovative concept to life, blending the best of traditional hospitality with cutting-edge flexible living solutions.

If interested, please send us your most updated CV in English.

Your Responsibilities

• Manage member relations, fostering a welcoming and professional environment.
  
• Oversee and perform check-in and check-out processes, ensuring seamless transitions for guests.
  
• Manage reservation emails, bookings, optimizing room allocation to maximize occupancy and revenue.
  
• Collaborate with the Leadership team to develop and implement strategies for the Guest Experience team.
  
• Lead by example, ensuring adherence to all SOPs and service standards within the team.
  
• Identify and implement continuous improvement initiatives within the Guest Experience department.
• Proactively address guest concerns, transforming them into positive guest experiences.
  
• Monitor and analyze guest satisfaction scores, including platforms like TripAdvisor and Google Reviews, and develop strategies for improvement.

Your Qualifications

• 1+ year experience in hospitality/customer service (hotels/serviced apartments preferred).
  
• Proven record of exceeding guest expectations & achieving high satisfaction scores.
  
• Excellent communication & problem-solving skills.
  
• Tech-savvy (MS Office, Google Drive, PMS/helpdesk systems).
  
• Flexibility to work a rotating schedule, including weekends, public holidays, and various shifts.

What we offer

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Mental Health: Enjoy free access to the Calm App.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

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