Groups & Events Manager

Hoxton Hotel Group; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Join the vibrant team at The Hoxton, Poblenou as a Groups & Events Manager. You will drive the groups and events business, leading a passionate team while providing memorable hospitality experiences. Enjoy competitive benefits, training, and a supportive environment focused on creativity and fun.

Servicios

Competitive salary

Eligibility for discretionary bonus

Free meals during shifts

Free night stay at The Hoxton

Volunteering time off

Diversity and inclusion events

Discounts across The Hoxton

Formación

• Fluent in Spanish and English; additional languages are a plus.
• Previous experience in groups or events in hotels or clubs.
• Strong track record of exceeding sales targets.

Responsabilidades

• Lead the Groups & Events team, managing all booking processes.
• Build relationships with clients and ensure a great guest experience.
• Utilize OPERA for tracking requests and managing bookings.

Conocimientos

Hospitality Passion

Sales Conversion

Relationship Building

Educación

Experience in reactive sales within hospitality

Herramientas

OPERA

DELPHI

Descripción del empleo

We’re looking for a Groups & Events Manager to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

Company Description

We’re looking for a Groups & Events Manager to join our team at The Hoxton, Poblenou!

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

More About Us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that : proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Reporting to the Director of Sales , you will be responsible for driving groups and events business into The Hoxton, Poblenou in Barcelona.

What's In It For You...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• A competitive salary and eligibility to participate in our discretionary bonus scheme.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!

Job Description

What you’ll do…

• Lead the G&E team reporting directly to the Director of Sales.
• Be our key contact for groups and events, handling the requests & booking process.
• Contract and secure business of groups with or without accommodation.
• Booking process from start to finish : from initial proposals & negotiations, managing contracts and planning, to follow ups and securing repeat business
• Build great relationships with clients by looking after them with care, and welcoming them into our spaces.
• Use our booking system OPERA to track all requests and handle the details of bookings, generating contracts, invoices and function sheets, inputting details such as rooming lists, taking deposits and tracking payments and keeping an accurate and up to date database.
• Build strong relationships with our other teams and external third parties, keeping the guest experience at the heart of everything you do.
• Pull reports and analysis on revenues and forecasting.

What We’re Looking For…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• Previous experience working within reactive sales in groups or events within hotels, venues or private members clubs.
• Someone who gets a kick out of converting sales, with a track record of beating targets.
• Must be fluent in Spanish and English, additional languages will be highly valuable.
• Previous experience using DELPHI would be an advantage.

Additional Information

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing

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