Group Transformation Lead

IAG GBS; Madrid; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

IAG GBS is seeking a skilled professional for a full-time role focused on designing and implementing transformation roadmaps. The successful candidate will have a strong focus on change management, excellent communication skills in English and Spanish, and a commitment to service excellence. This position offers a challenging opportunity in a dynamic industry with numerous benefits.

Servicios

Health Insurance

Pension

Performance Bonuses

Work/Life Balance

Formación

• Fluency in English and Spanish is essential.
• Experience in managing change across multiple environments.
• Practical experience with compliance and controls.

Responsabilidades

• Design and support execution of transformation roadmaps.
• Communicate solutions to complex problems effectively.
• Engage with stakeholders to build strong relationships.

Conocimientos

Resilience

Problem Solving

Stakeholder Engagement

Service Excellence

Coaching

Educación

Experience in Change Management

Working proficiency in English and Spanish

Experience at an airport

Herramientas

MS Excel

MS Word

PowerPoint

Descripción del empleo

Design and support the execution of transformation roadmaps working closely with IAGs businesses.

Skills required :

• Resilience and adaptability with a continuous improvement mindset and razor-sharp execution
• Ability to influence and communicate compelling and well thought out solutions to complex problems
• Capability to build strong relationships and engage with and influence stakeholders of all levels (verbally and written)
• Ability to operate effectively in an environment with tight deadlines and finite resource and uncertainty
• Able to strike balance between short-term improvement and long-term value generation highly ambitious and delivering results quickly
• Commitment to service excellence and process enhancement
• Strong people skills with an ability to coach and develop others

Qualifications :

• Excellent written and spoken English and Spanish
• Change management experience supporting and implementing multiple solutions involving people process policy and technology
• Good understanding of corporate compliance & controls standards and practical experience in applying them in the own area of responsibility
• Working proficiency in MS Excel MS Word PowerPoint
• Working experience at an airport desirable.

Additional Information :

What we offer :

The chance to enjoy a challenging career in an exciting fast-moving environment in a dynamic industry.

The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work / life balance as well as the many benefits offered by a global organisation including health insurance pension and performance bonuses.

We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race colour religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Remote Work : Employment Type :

Full-time

Key Skills

Experience : years

Vacancy : 1