Group & Events Executive

Fournais; Bañalbufar; Presencial; EUR 32.000 - 52.000; Jornada completa

Descripción de la vacante

Fournais Mallorca is seeking a Group & Events Executive for its Mallorca hotels (Sa Coma, Son Valentí, and later Bunyolí). You will participate actively in sales processes and ensure successful event closings, coordinating with clients and hotel departments per management guidelines.

The ideal candidate has 2+ years in 5‑star hotels, fluent English, strong Spanish, and excellent client‑facing skills. Proficiency in MS Office and a collaborative, organized mindset are essential.

Formación

• EU Citizenship & Studies suitable for the position are required.
• Skills: Customer care, organized, meticulous, adjustable, committed and creative.
• Result driven and fast learning capacity.
• Elegant grooming standards applicable to a luxury hotel brand.
• Fluent in English, strong level of Spanish, any other language will be considered a plus.
• Knowledge and experience at least 2 years in 5-star hotels.
• Ability to work in a team and autonomously.
• Strong level in Microsoft Office programs and computer savvy.

Responsabilidades

• Constantly gather, understand and apply knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain up-to-date planning information and communication records for easy reference in the sales and planning process.
• Represent the collection in all telephone, written and personal contacts with potential, past and current clients with warm, professional yet friendly guest contact.
• Follow up all enquiries within 24 hours and trace and follow up all client files regularly.
• Prepare information-sharing to the client and other hotel departments precisely and thoroughly and update that information timely.
• Assume responsibility for all final preparations prior to the event and on the day of the event with the F&B Banqueting department team.
• Complete all reports on a timely basis as requested by the Director of Sales.
• Maintain orderly event files recording all vital information on proper departmental forms.
• Assist other sales team members with overall team efforts to secure business and to produce all events to meet client wishes.

Conocimientos

Customer care

Organized

Meticulous

Flexible

Committed

Creative

English fluency

Spanish proficiency

Teamwork

Autonomous

MS Office

Herramientas

Microsoft Office

Descripción del empleo

Group & Events Executive

Fournais Mallorca is looking for Group & Events Executive for its hotels in Mallorca - Sa Coma, Son Valentí and later Bunyolí. He/ She participates actively in sales processes and effective “sales closings” with different techniques and plannings in order to meet the event wishes and expectations of clients as well as respecting the hotel’s feasibilities and direct manager’s guidelines.

Key responsibilies:

• Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information and communication records for easy reference in the sales and planning process.
• Effectively represent the collection in all telephone, written and personal contacts with potential, past and current clients with warm, professional yet friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Prepare all information-sharing to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
• Assume responsibility for all final preparations prior to the event and on the day of the event with the F&B Banqueting department team, to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as requested by the Director of Sales.
• Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
• Assist other sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.

The person we are looking for, must have the following qualities:

Requirements

• EU Citizenship & Studies suitable for the position are required.
• Skills required: Customer care, organized, meticulous, carrying, adjustable, committed and creative.
• Result driven and fast learning capacity.
• Elegant grooming standards applicable to a luxury hotel brand.
• Fluent in English, strong level of Spanish, any other language will be considered a plus.
• Knowledge and experience at least 2 years in 5-star hotels.
• Ability to work in a team and autonomously.
• Strong level in Microsoft Office programs and computer savvy.