Graduate Service Delivery Manager - GT1 Market

HP; Sant Cugat del Vallès; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Graduate Service Delivery Manager to formulate product support strategies and represent services in product core teams. The role involves collaboration on service planning, performance tracking, and operational readiness. Candidates should have a degree in Business Administration and relevant experience in service management. The position offers various benefits including flexible working hours and opportunities for community involvement.

Servicios

Health & Life insurance

Lunch at reduced prices

HP product discount

Flexible working hours

Corporate Volunteering activities

Sports center with 25+ activities

Onsite Doctor and medical team

Formación

• Typically has 2-4 years of work experience in service business management.
• Demonstrated competence in related fields.

Responsabilidades

• Formulates product support strategies for moderately complex product families.
• Tracks product service metrics and collaborates globally on service planning.
• Analyzes operational reports to optimize business infrastructure performance.

Conocimientos

Agile Methodology

Analytics

Business Development

Customer Relationship Management

Data Analysis

Digital Marketing

Go-to-Market Strategy

Key Performance Indicators (KPIs)

Market Research

Product Management

Project Management

Educación

Four-year or Graduate Degree in Business Administration

Descripción del empleo

Graduate Service Delivery Manager - GT1 Market

Description -

This role is responsible for formulating product support strategies for moderately complex product families and representing services within product core teams. The role establishes and tracks product service metrics, collaborating globally on service planning and performance. The role contributes to operational readiness planning, analyzes performance reports, supports sales teams, sources new technology teams, and fosters a knowledge management culture. The role also works independently to resolve moderate scope problems and ensure alignment with business requirements.

Responsibilities

• Formulates product support strategies for product families with a medium level of complexity.
• Represents services within product core teams, ensuring the inclusion of service requirements at various stages of product development, such as product warranty support, cost analysis, and the development of content and collateral for service product marketing.
• Establishes goals for product service metrics, tracks the business performance of product support, and determines necessary corrective actions.
• Engages in collaboration with regions and global teams concerning service and support planning, implementation, and performance.
• Assists in developing comprehensive short and long-term plans to support the operational readiness and success of production services.
• Analyzes operational reports to monitor business infrastructure performance and optimize operational processes.
• Supports sales teams with valuable opportunities and compelling value propositions, contributing to increased revenue.
• Sources and onboards new technology teams to optimize capabilities, ensuring alignment with evolving business requirements.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & ExperienceRecommended
• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 2-4 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field or an advanced degree with little or no work experience.


Knowledge & Skills

• Agile Methodology
• Analytics
• Business Development
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

What we offer:

• Opportunity to work in an international organization with colleagues coming from all over the world.
• Diverse, continued internal growth and career opportunities. Including HP’s own learning platform and LinkedIn Learning.
• An attractive benefits package:
  • Health & Life insurance.
  • Lunch at reduced prices at our canteen/ ticket restaurant vouchers.
  • HP product discount.
• Work life balance / flexible working hours.
• Women, Pride, Young employees, Sustainability and DisAbility! Just a few of our fantastic global business networks you can get involved with locally.
• We also dedicate time and resources to contribute with our community through Corporate Volunteering activities, including our onsite HP Charity day.
• Do you like to give back to the community? Then join one of our many volunteering teams or be a part of the incredible HP charity day held on site annually.
• Love sports? Then take advantage of our sports center (indoor and outdoor) with 25+ regular coordinated activities.
• We have an onsite Doctor and medical team for our employees, including services such as: nutrition, physiotherapy, and general health.
• Printing Happy hour – from photographs to large posters. And Hands-on workshops to print with the latest technology – from wall covers to 3D printed models.
• Our Women Network organizes activities such as Networking, the promotion of STEM vocations, talks on, improving business acumen, work life balance and skills of the future, etc.

Sounds like you? Apply and let’s have a talk!

Legal entity: Sales & Services

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Spain)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement