(GR-788) | Technical Account Manager, Supplier Connectivity, Remote Spain

HBX Group; La Coruña; A distancia; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading B2B TravelTech company in La Coruña is seeking a Technical Account Manager to manage B2B integrations with hospitality services. The ideal candidate should have at least 2 years of experience in technical account management and strong analytical and communication skills. This role involves optimizing supplier connectivity and supporting business operations. Competitive benefits package offered, with a multicultural work environment.

Servicios

Attractive benefits package

Innovative working environment

Formación

• At least 2 years in technical account management, preferably in travel.
• Experience in defining product/technical requirements.
• Proficiency with RESTful APIs and SQL databases.

Responsabilidades

• Monitor key performance metrics of supplier operations.
• Propose improvements in supplier connectivity.
• Maintain documentation on supplier connectivities.

Conocimientos

Technical integrations understanding

Monitoring tools usage

Analytical skills

Business plan understanding

Communication skills

Educación

Technical degree in computing science or related field

Herramientas

Microsoft Office Suite

Descripción del empleo

About Us:

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel.

We drive growth for our clients and partners while removing friction from the end-to-end travel experience.

Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments.

This unique blend of technology, data, and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets.

Job Description

The Technical Account Manager is responsible for B2B integrations with hospitality services suppliers (chains, bedbanks, platforms, etc.) as well as managing their business-as-usual connectivity projects at the technical level.

In addition to proactive supplier and relationship management, you will serve as an escalation point for issues that impact supplier success by effectively working closely with engineering and commercial teams to resolve cases or proactively identify improvements, optimizing their feeds.

The role combines a technical background with analytics and business implications, working on implementing new solutions, defining technical requirements, and improvements alongside IT, Product Management, Commercial teams, and Suppliers.

Main Responsibilities:

• Monitor and report key performance metrics reflecting supplier operational status and turnover.
• Investigate and propose potential improvements or upgrades in supplier connectivity, gathering requirements and supporting business case/tests definition.
• Manage & optimize each assigned account by tuning technical setups to ensure the right product reaches the highest accuracy.
• Maintain continuous contact with providers (conference calls, visits…) to understand their inputs and propose mutually beneficial solutions.
• Keep technical information about supplier connectivities well documented and up to date.

Required Skills:

• Advanced understanding of technical logic and components of supplier integrations.
• Ability to use monitoring tools and learn multiple tools to support daily work.
• Strong analytical skills with a data-driven mindset.
• Ability to understand business plans and their technical implications.
• Good communication and interpersonal skills, with experience handling diverse stakeholders, including top management.

Experience:

• At least 2 years in technical account management, preferably within the travel industry.
• Experience defining product/technical requirements based on business inputs.
• Experience monitoring/interpreting metrics, connecting dots, and proactively taking actions.
• Experience analyzing big data and deriving conclusions and actions.
• Proficiency with Microsoft Office Suite.

Qualifications:

• Technical degree in computing science or related field.
• Knowledge of RESTful APIs, supporting API-based software development products.
• Familiarity with data/logs in XML/JSON/YAML formats and working with SQL databases.
• Professional proficiency in English.
• Strong written and verbal communication skills, with the ability to convey complex technical situations clearly.
• Project management skills are desirable.

Key Challenges:

• Technical leadership and problem-solving skills.
• Team player with an agile mindset.
• Combining technical and business perspectives with common sense.
• Managing priorities to maximize impact.
• Multitasking, working under pressure, and adapting to highly changing environments.

You will have the opportunity to work for a company undergoing significant change to become the world's leading travel services provider. We seek individuals ready to embrace this exciting journey.

Enjoy an attractive benefits package and work within an innovative, engaging, and multicultural environment. Build strong, lasting relationships and friendships worldwide.

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