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A leading company in the technology sector is looking for a Go-to-Market Client Solutions Lead. This role involves enhancing customer engagement and satisfaction through strategic product management and ensuring effective delivery of client-focused features. Ideal candidates should possess over 10 years of relevant managerial experience, strong analytical skills, and a proven track record in the tech and services industry. Candidates will enjoy a collaborative working environment that values diversity and inclusion.
Please note that the job location is flexible.
The client-centric pillar is led by GTM client Leads and acts as the Voice of the Customer, ensuring that the product continuously meets or exceeds customer expectations and requirements. This pillar focuses on communicating the product vision clearly and framing key milestones, presenting the roadmap as a guide to customers rather than a fixed commitment. By doing so, it helps customers plan integrations, certifications, and other necessary steps for seamless adoption, migrations, or implementation. The primary responsibility in this phase is to transition products from being sales-ready to revenue-ready, ensuring that the product is fully integrated into the customer’s portfolio and delivers long-term value. This is crucial for ensuring smooth customer adoption, driving customer satisfaction, and establishing long-term success in the market. The adoption phase sets the stage for sustained growth, helping to secure customer loyalty and maximize the lifetime value of each customer.
Works closely with:
The main duties of this role include providing solutions and support to clients across all product platforms/services, including but not limited to:
Competencies / Skills:
Requirements:
This position involves national and international travel, including overnight stays and out-of-hours work.
Language Requirements: Spanish or French and English.
Behavioral Skills: Autonomous, proactive, responsible, collaborative, open-minded, with a strong interest in technology and innovation. Experience in international companies and remote management is preferred.
At Ingenico, we embrace diversity and inclusion. We are an equal opportunity employer and welcome applications from all backgrounds, including those with disabilities. Accommodations are available upon request.
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