Global Transport Operations & Analytics Specialist

Massimo Dutti; Cataluña; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Especialista en Operaciones de Transporte y Análisis para optimizar sus operaciones logísticas de comercio electrónico global. Esta posición clave implica supervisar el rendimiento de entrega, mejorar los tiempos de transporte y desarrollar procesos de devolución eficientes. Se requiere un enfoque analítico y habilidades de resolución de problemas, así como experiencia en gestión logística y operaciones de comercio electrónico. Si eres apasionado por la moda y el comercio digital, esta es tu oportunidad para marcar la diferencia en un entorno dinámico y en crecimiento.

Formación

• 5+ años de experiencia en transporte, logística u operaciones de comercio electrónico.
• Enfoque analítico y capacidad para manejar grandes conjuntos de datos.

Responsabilidades

• Monitorear y mejorar los tiempos de entrega y los procesos de devolución.
• Colaborar con equipos internos para impulsar mejoras en transporte y logística.

Conocimientos

Analytical Skills

Problem-Solving

Data Analysis

Logistics Management

E-commerce Operations

Cross-Functional Collaboration

Educación

Bachelor’s degree in Industrial Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Mathematics

Bachelor’s degree in Data Science

Descripción del empleo

Massimo Dutti is looking for a highly analytical and detail-oriented Transport Operations & Analytics Specialist to oversee and optimize our global e-commerce logistics operations.

Reporting to the Global E-Commerce Operations Manager, this role will be responsible for monitoring delivery performance, optimizing transportation lead times, and improving return processes. The ideal candidate has a data-driven mindset, strong problem-solving skills, and experience in logistics and e-commerce transportation management.

Key Responsibilities

Delivery Performance & Logistics Optimization

• Monitor and improve delivery times, return processes, and quality KPIs, identifying areas for operational enhancement.
• Proactively analyze courier performance, recommending changes or adjustments to enhance service levels.
• Analyze customer service inquiries related to e-commerce logistics (e.g., stock shortages, quality incidents) and develop action plans to reduce issue frequency.
• Track monthly delivery times by market and service type, identifying misalignments between website delivery promises and actual lead times from warehouses and couriers.
• Configure lead times in various logistics systems to ensure accurate estimated delivery dates for customers.
• Continuously analyze and improve return processes, ensuring efficient handling to minimize delays.

Data Analysis & KPI Management

• Monitor and evaluate key logistics performance indicators (KPIs), including:
• On-time delivery rates by country and service type
• Stock availability & fulfillment rates
• Identify trends and propose data-driven strategies to improve logistics efficiency and customer satisfaction.

Cross-Functional Collaboration & Process Improvement

• Lead cross-functional initiatives with internal teams (Operations, IT, Customer Service) to drive transport and logistics improvements.
• Identify and document best practices in transport operations within the industry and across the Inditex group.
• Work closely with the IT department to lead and implement logistics technology projects that enhance operational efficiency (BPO).
• Ensure cost control of the global courier network, aligning expenses with budget targets.
• Analyze budget deviations and propose cost-saving measures in transport operations.

New Market & Expansion Support

• Support the implementation of new transport operations aligned with global expansion strategies.
• Coordinate logistics process adaptations for new market entries, ensuring operational excellence.

Key Qualifications

• 5+ years of experience in transportation, logistics, or e-commerce operations.
• Bachelor’s degree in Industrial Engineering (Operations Management), Business Administration, Mathematics, Data Science, or related fields.
• Specialized training in Supply Chain, International Trade, or E-Commerce is highly valued.
• Advanced proficiency in English (Spanish is a plus).
• Strong analytical and data-driven mindset, with experience handling large datasets and drawing actionable insights.
• Excellent problem-solving skills, with the ability to anticipate operational challenges and implement proactive solutions.
• Strong cross-functional collaboration skills, with experience coordinating with corporate and external partners.
• Ability to work independently, with a proactive approach to continuous improvement.
• Passion for fashion and digital commerce.

Massimo Dutti is a company committed to equal opportunities.