Global Services Customer Facing Excellence Process Manager

Jobs2Web; Sant Cugat del Vallès; Hybrid; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Flexible working conditions

Life and accident insurance

Health insurance

Investment in learning

Gym membership discounts

Job summary

Boehringer Ingelheim is seeking a Global Services Customer Facing Excellence Process Manager to provide services across countries for all CFE-related activities. In this role, you ensure operational excellence by delivering consistent services globally.

Key responsibilities include acting as support for different countries, leading best practices for efficiency, and focusing on innovation within processes. A Bachelor's degree is required, with 3-5 years of experience in related roles.

Qualifications

• 3-5 years of experience in CFT Excellence management and related sales operations roles.
• Excellent organizational skills to manage multiple tasks and stakeholders.
• Focus on innovation to identify opportunities for process improvement.

Responsibilities

• Act as key support from the CFE-Hub for different countries.
• Ensure communication and coordination between the CFE-Hub and countries.
• Lead best practices for efficiency and standard ways of working.

Skills

CFT Excellence management

Sales processes knowledge

Analytical mindset

Exceptional communication

Full professional English

Education

Bachelor's degree in Life Sciences, Business Administration, Engineering or related

Master's degree preferred

Tools

Salesforce tools

PowerBI

Tableau

Job description

As a Global Services Customer Facing Excellence Process Manager, you will provide services to the different countries for all the CFE (Customer Facing Excellence) related activities. This role ensures operational excellence and process integrity across CFE analytics activities as it will be responsible for delivering CFE services for the different markets following a globally consistent process. You will be a key player for the support of the different teams in the day-to-day activities.
This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer FacingExcellence.

Tasks and responsibilities

• Act as key support from the CFE-Hub for the different countries.
• Ensure proper communication and coordination between the CFE-Hub and the countries.
• Lead best practices ensuring the highest efficiency and most standard ways of working as possible.
• Focus on innovation to effectively identify potential growth and improvement opportunities within processes and teams. Define and implement solutions to address identified opportunities.
• Ensure the proper implementation of new solutions and track their evolution and impact in the organization as well as the adaptation over time.
• Be aware and consider assigned country's landscape, processes, regulations and idiosyncrasies to provide tailored support to the different countries.
• Effectively manage multiple tasks and priorities, demonstrating excellent organizational and coordination skills.
• Manage the continuous improvement of the mature capability through regular enhancements. These improvements can be driven from customer needs, regulations or GCO requirements.

Requirements

• Bachelor's degree in Life Sciences, Business Administration, Engineering or a related field. Master's degree preferred
• 3-5 years of experience in CFT Excellence management and Bonus & Incentives or related sales operations roles. Knowledge of sales processes, and CFT Excellence optimization strategies
• Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities
• Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization
• Analytical mindset, with the ability to lead workstreams and to add value across the organization. Excellence in execution, demonstrating solid capacity to apply stablished methodologies in the day-to day activities
• Focus on innovation to effectively identify opportunities to re-shape processes and operations in the countries with which she/he collaborates
• Full professional competency in English is required; additional languages are a plus.
• Salesforce based tools and data visualization software knowledge (PowerBI, Tableau, …) is a plus.

#IamBoehringerIngelheim because…

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

• Flexible working conditions
• Life and accident insurance
• Health insurance at a competitive price
• Investment in your learning and development
• Gym membership discounts