Global Services Customer Facing Excellence Platform Manager

Jobs2Web; Sant Cugat del Vallès; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Life insurance

Health insurance

Learning & development

Gym membership discounts

Job summary

Boehringer Ingelheim is seeking a Global Services Customer Facing Excellence Platform Manager to support data uploads, analysis, and data integrity across global commercial analytics. The role collaborates with internal teams and partners to deliver scalable analytical solutions within HP Services’ CFT Hub focusing on Customer Facing Experience.

The candidate will work with Salesforce-based platforms, Excel, SQL, Power BI, Tableau, and data visualization tools in a fast-paced, global setting

Qualifications

• Bachelor’s degree in Engineering, Informatics or a data-related field.
• 3–5 years in Salesforce-based platforms or related systems.
• 3–5 years in data operations, data management or related analytics roles.
• Identify improvements in data workflows and processes.
• Excellent organizational and coordination skills in a dynamic environment.
• Strong English communication and interpersonal skills.
• Proficiency in Excel and SQL for data manipulation.
• Familiarity with data quality assurance principles.
• Detail-oriented with a commitment to data accuracy.
• Ability to collaborate with cross-functional teams and stakeholders.
• Strong time management abilities.
• Office suite proficiency, especially Excel and PowerPoint.
• Salesforce-based tools proficiency; experience with CRM tools.
• Data visualization with Power BI and Tableau is a plus.

Responsibilities

• Execute day-to-day data analysis and operational tasks.
• Ensure data quality in all activities and processes.
• Lead analytical tasks and contribute to team objectives.
• Manipulate and transform data using Excel and SQL.
• Perform data loading and integration across systems and platforms.
• Apply data quality assurance principles and practices.
• Collaborate with cross-functional teams and Business Partners to ensure task execution.
• Manage multiple tasks and deadlines with strong organizational skills.

Skills

Data analysis

SQL

Excel

Stakeholder collaboration

Power BI

Tableau

Education

Bachelor's degree in Engineering, Informatics or Data related field

Master's degree preferred

Tools

Salesforce

Power BI

Tableau

Excel

Job description

As a Global Services Customer Facing Excellence Platform Manager, you will provide services to the different countries for all the CFE (Customer Facing Experience) related activities. This role will be responsible for the day-to-day execution of data uploads and analysis, ensuring data quality, and collaborating with internal teams and Business Partners to deliver impactful analytical solutions. You will be a key player for the support of the different teams in the day-to-day activities ensuring operational excellence and data integrity across global commercial analytics activities.
This role is part of Human Pharma Services (HPS), which is our in-house organization providing services to efficiently and effectively communicate to patients and HCPs. Through our centralized global service model, we support our internal customers in engaging with their stakeholders and delivering high quality results via standardized and scalable services. As part of HP Services, the CFT (Customer Facing Teams) Hub will focus on services related to Customer Facing Experience.

Tasks and responsibilities

• Execute day-to-day data analysis and operational tasks
• Ensure data quality in all activities and processes
• Lead analytical tasks and contribute to the completion of team objectives
• Manipulate and transform data using Excel and SQL
• Perform data loading and integration across various systems and platforms
• Apply data quality assurance principles and practices
• Collaborate with cross-functional teams and Business Partners to ensure proper execution of tasks
• Manage multiple tasks and deadlines, demonstrating strong organizational and time management skills

Requirements

• Bachelor's degree in Engineering, Informatics or a Data related field. Master's degree preferre
• Knowledge and proven experience of 3-5 years in Salesforce based platforms including set-up, management and maintenance. Experience with Salesforce based systems is preferred, however other technologies / systems will be valued.
• 3-5 years of proven experience and strong understanding in data operations, data management, or related analytical roles. Familiarity with commercial analytics, healthcare environment and sales operations is a plus
• Ability to identify improvement opportunities in data workflows and team processes, with a focus on innovation and continuous optimization
• Excellent organizational and coordination skills to effectively manage multiple tasks, stakeholders and priorities a dynamic environment
• Communication and interpersonal skills, with the ability to collaborate across global teams and build effective working relationships
• Analytical mindset, with the ability to lead workstreams and contribute to data-driven decision-making
• Proficiency in Excel and SQL for data manipulation and transformation
• Familiarity with data quality assurance principles
• Detail-oriented with a strong commitment to data accuracy
• Ability to collaborate effectively with cross-functional teams and stakeholders
• Strong organizational and time management abilities
• Fluency in English is required; additional languages are a plus
• Proficiency level in office suite specially in Excel and PowerPoint.
• Proficiency level in Salesforce based tools. Experience with other CRM technologies will be valued
• Data visualization software (PowerBI, Tableau, …) is a plus

#IamBoehringerIngelheim because…

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

• Flexible working conditions
• Life and accident insurance
• Health insurance at a competitive price
• Investment in your learning and development
• Gym membership discounts