Global SAP OTC Service Manager

Gracia101 Talent Solutions; España; On-site; EUR 60,000 - 90,000; Full time

Job summary

Gracia101 Talent Solutions is seeking an OTC Service Manager to oversee daily OTC operations, coordinate with business process leads and technical solution managers, and manage escalations to maintain service stability.

You will allocate resources across time zones (MX, PH, ES), drive continuous improvement, and partner with vendors to deliver on time and within scope in a dynamic, global environment.

Qualifications

• OTC experience required to contextualize issues in a management role.
• Experience leading a team across multiple time zones (MX, PH, ES).
• Excellent command of English, both written and spoken.

Responsibilities

• Oversee daily OTC operations and coordinate with technical solution managers and vendors.
• Coordinate with global business process leads about changes, updates, and risks on a weekly basis.
• Collaborate with service and project managers to allocate resources and address cross-functional topics beyond S4 scope.
• Serve as key escalation point for operational concerns, outlining options, timelines and nature of issues to manager.
• Track OTC-led projects to ensure timelines and resources are aligned for on-time delivery.

Skills

OTC experience

Time zone team leadership

English proficiency

Ambiguity handling

Job description

Gracia101 Talent Solutions is seeking an OTC Service Manager to oversee daily OTC operations, coordinate with business process leads and technical solution managers, and manage escalations to maintain service stability.

You will allocate resources across time zones (MX, PH, ES), drive continuous improvement, and partner with vendors to deliver on time and within scope in a dynamic, global environment.