Global Salesforce Support Engineer – Onsite | Flexible PTO

Aquiva and Hapi; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salesforce certification program

Co-working spaces and offices

Team activities

Flexible PTO policy

Healthcare

Paid sick leaves, parental leaves, and

Descripción de la vacante

Aquiva and Hapi is hiring a Salesforce Support Engineer for an on-site role in a fast-paced, client-facing environment. You will handle incidents, perform troubleshooting, and collaborate across time zones to ensure reliability and SLA compliance.

The role requires deep Salesforce Loyalty Management experience, strong data and security knowledge, and proficiency with Salesforce CLI, REST/SOAP, and monitoring tools. Certifications are valued and development is supported.

Formación

• Hands-on Salesforce Loyalty Management experience, not just certifications.
• Proficiency with data model, security model, Flow, SOQL, and ability to read Apex.
• Experience in production support, incident triage, and SLA adherence.

Responsabilidades

• Hypothesis-driven debugging under time pressure.
• Clear written client communications while incidents are open.
• Judgment on when to escalate or investigate further.
• Balance initiative work with interruptions effectively.
• Autonomous collaboration across time zones and teams.

Conocimientos

Client-facing communication

Incident triage

Time management

Collaborative cross-team work

Autonomy across time zones

Educación

Salesforce Administrator Certification

Salesforce Platform App Builder

Herramientas

Salesforce Loyalty Management

Flow

SOQL

Apex reading

REST/SOAP integration

Sumo Logic

Splunk

Datadog

Copado

Git & Bitbucket

Salesforce CLI / SFDX

Data management / large data volumes

Descripción del empleo

Aquiva and Hapi is hiring a Salesforce Support Engineer for an on-site role in a fast-paced, client-facing environment. You will handle incidents, perform troubleshooting, and collaborate across time zones to ensure reliability and SLA compliance.

The role requires deep Salesforce Loyalty Management experience, strong data and security knowledge, and proficiency with Salesforce CLI, REST/SOAP, and monitoring tools. Certifications are valued and development is supported.