Global RIS Training & Support Architect

Roche; Sant Cugat del Vallès; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Roche Information Solutions Clinical and Patient Insights Products seeks a dedicated Support and Training Specialist within our Global Customer Support team. You will act as a linker between global affiliates and internal departments, providing expert technical support and developing comprehensive training materials.

You will craft learning paths, maintain up-to-date documentation, and oversee trainer certification while enabling effective knowledge transfer to customers, trainers, and product

Competenze

• Bachelor’s degree in IT, Computer Science, Management Information Systems, or a medical-technical background with IT knowledge.
• Experience or background in support and training of software products.
• Fluent in English, oral and written; Spanish is an advantage.

Mansioni

• Provide second-level technical support to minimize downtimes and offer quick solutions, both remotely and on-site (if needed).
• Continuously acquire and share RIS product knowledge, ensuring training and support readiness.
• Facilitate knowledge transfer to trainers, service representatives, customers, and product managers.
• Maintain and update a product-specific knowledge pool and create, review, and update service information, documentation, and training content.
• Develop and maintain training methodologies and learning paths, and conduct training for end customers and support staff.
• Communicate with affiliates and customers as needed, overseeing related processes like e-learning and service documentation.
• Define and adhere to service, training, and support concepts, optimizing processes to improve quality and efficiency.
• Support regional cooperation and manage certification and recertification of trainers.
• Assist in product pilots, develop preliminary documentation, and prepare for launches.
• Publish and maintain Service Notifications.
• International Traveling up to 30%.

Conoscenze

Fluent English

Interpersonal skills

Customer focus

Teamwork

Communication

Intercultural competence

Formazione

Bachelor’s degree in IT/CS/Health IT

Strumenti

Datadog

Grafana

Prometheus

Splunk

Descrizione del lavoro

Roche Information Solutions Clinical and Patient Insights Products seeks a dedicated Support and Training Specialist within our Global Customer Support team. You will act as a linker between global affiliates and internal departments, providing expert technical support and developing comprehensive training materials.

You will craft learning paths, maintain up-to-date documentation, and oversee trainer certification while enabling effective knowledge transfer to customers, trainers, and product