Global Process Lead – Claims & Disputes

Sanofi; Barcelona; Híbrido; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Global Process Lead for Claims & Disputes to drive process excellence through innovation and automation. This role involves managing and optimizing processes across regions, leveraging advanced technologies like AI and Salesforce. You will lead strategic projects, enhance user experiences, and foster collaboration among global teams. The ideal candidate will have extensive experience in Order to Cash processes, with strong analytical and project management skills. Join a diverse team committed to making a significant impact in the industry.

Formación

• 10-15 Jahre Erfahrung im Bereich Order to Cash, insbesondere Claims & Disputes Management.
• Fähigkeit, Prozesse zu redefinieren und zu optimieren.

Responsabilidades

• Leitung globaler Projekte zur Verbesserung der Prozesseffizienz.
• Überwachung der Implementierung digitaler Technologien zur Automatisierung.

Conocimientos

Prozessoptimierung

Projektmanagement

Analytische Fähigkeiten

Change Management

Kommunikationsfähigkeiten

Educación

Bachelorabschluss oder gleichwertig

Herramientas

Salesforce

SAP

AI-Technologien

Descripción del empleo

Global Process Lead – Claims & Disputes page is loaded

Global Process Lead – Claims & Disputes

Apply locations: Barcelona | Time type: Full time | Posted on: Posted 6 Days Ago | End Date: May 30, 2025 (23 days left to apply) | Job requisition id: R2797292

About the Role

The Requests, Claims and Disputes Global Process Lead acts as the domain's gatekeeper, working closely with other Global Process Leads, local teams, and hub teams. As a key member of the Service Line governance, you will define and monitor KPIs to drive excellence.

This role emphasizes continuous simplification through process automation and standardization, utilizing advanced technologies and innovation such as SaaS, AI, Business Process Modeling, and Process Mining.

Key Responsibilities

Process Governance & Optimization

• Ensure consistent adoption of optimized processes across all regions and business units.
• Continuously enhance process efficiency, promote best practices, and foster a performance-driven mindset.
• Improve user experience while maintaining compliance.
• Support core model implementation and change management, especially in regional hubs.
• Leverage digital technologies (e.g., Salesforce & S4/HANA) to automate daily activities related to requests, claims, and disputes.

Strategic Leadership

• Lead global projects aimed at improving process efficiency and effectiveness.
• Manage a portfolio of continuous improvement initiatives across regions and global delivery centers.

Core Model Management

• Manage specific processes within the O2C Core Model related to Claims & Dispute Management.
• Handle claims and requests via various communication channels.
• Register, document, and assign claims following the global classification matrix.
• Oversee disputes and deductions, ensuring communication to CI2C.
• Design, maintain, and improve Core Model processes in collaboration with Regional Continuous Improvement Leads.
• Review and approve/reject exceptions and change requests to the Core Model.
• Maintain comprehensive documentation of processes at all levels.

Innovation & Continuous Improvement

• Monitor external markets for innovative ideas and solutions.
• Propose next-generation processes and solutions.
• Select and implement relevant technologies to boost automation and outcomes.

Project Management

• Deliver cross-regional projects, especially technology implementations.
• Develop business cases for relevant projects, including impact on iO2C P&L.
• Support projects of neighboring functions affecting the Service Line.
• Lead the Global Projects Steering Committee and guide project teams.

Stakeholder Management

• Proactively manage relationships with neighboring functions.
• Ensure understanding of O2C Core Model components for effective implementation.
• Build strong relationships with regional heads and global delivery centers.
• Collaborate with Business Operations teams to maximize project success.
• Provide process expertise to Global Delivery Centers and Regions.
• Share best practices with iO2C peers in other companies.

Qualifications

Experience & Knowledge

• 10-15 years of process expertise in Order to Cash, especially claims & disputes management.
• Deep understanding of O2C end-to-end processes and interdependencies.
• Knowledge of O2C KPIs like resolution lead time, automation, DSO, and overdues.
• Experience in a Global Business Services environment (preferred).
• Familiarity with digital solutions and new technologies (Salesforce, AI, Virtual agents, SAP).

Skills & Competencies

• Strong analytical skills and ability to redefine processes.
• Excellent project management skills, including business case development and execution.
• Effective cross-cultural collaboration skills.
• Advanced communication skills, capable of engaging at the executive level.
• Change management expertise with problem-solving and prioritization skills.
• Languages: Fluency in English mandatory; French or other European languages desirable.

#LI-EUR #LI-Hybrid

Join us in making progress and discovering the extraordinary

Better outcomes come from diverse teams united by a common goal: making miracles happen. We value diversity and inclusion and provide equal opportunities to all.

Watch our ALL IN video and learn about our Diversity, Equity, and Inclusion initiatives at sanofi.com.